Customer Success Social Media Specialist

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Job Responsibilities:

Social Media Complaint Handling: Responsible for following up and resolving user complaints on social media platforms such as Twitter LinkedIn Reddit Discord etc. communicating with users promptly to improve customer satisfaction.
Brand Image Maintenance: Maintain the positive image of the customer service team on social media through regular posting interaction and content creation to enhance user engagement.
Community Management: Monitor social media comment sections and user discussions optimize community environment and promptly identify and handle negative public opinion.
Help Center Article Writing: Write clear and easy-to-understand help center articles based on user needs answer frequently asked questions and help users better understand the product.
Data Analysis and Optimization: Regularly analyze social media operation data propose optimization suggestions and continuously improve user experience and brand influence.

Job Requirements:

Language Skills:
- Excellent written and verbal communication skills in both Chinese and English able to support users and collaborate with colleagues in a fully bilingual (English and Mandarin) work environment.
Educational Background:
- Bachelors degree or above preferably in Marketing Communications Linguistics or related fields.
Experience Requirements:
- At least 1 years of experience in social media operations or customer service with preference for those with international brand social media operation experience.
- Familiar with usage rules and user habits of platforms such as Twitter LinkedIn Reddit Discord etc.
Capability Requirements:
- Good customer service awareness with ability to respond quickly to user needs.
- Excellent writing and editing skills able to create high-quality articles and social media content.
- Good at data analysis able to adjust operational strategies based on data.
- Strong stress resistance and problem-solving abilities.
Bonus Points:
- Multilingual abilities preferred.
- Familiarity with AI products or relevant internet industry experience preferred.

About Manus AI

Manus is a general AI agent that bridges minds and actions: it doesnt just think it delivers results. Manus excels at various tasks in work and life getting everything done while you rest. At Manus AI we offer a highly collaborative and innovative environment where experts across engineering research and business come together to push the boundaries of AI applications. If youre passionate about cutting-edge technology and making a real impact wed love to hear from you!

Required Experience:

Job Responsibilities:Social Media Complaint Handling: Responsible for following up and resolving user complaints on social media platforms such as Twitter LinkedIn Reddit Discord etc. communicating with users promptly to improve customer satisfaction.Brand Image Maintenance: Maintain the positive im...

Job Responsibilities:

Social Media Complaint Handling: Responsible for following up and resolving user complaints on social media platforms such as Twitter LinkedIn Reddit Discord etc. communicating with users promptly to improve customer satisfaction.
Brand Image Maintenance: Maintain the positive image of the customer service team on social media through regular posting interaction and content creation to enhance user engagement.
Community Management: Monitor social media comment sections and user discussions optimize community environment and promptly identify and handle negative public opinion.
Help Center Article Writing: Write clear and easy-to-understand help center articles based on user needs answer frequently asked questions and help users better understand the product.
Data Analysis and Optimization: Regularly analyze social media operation data propose optimization suggestions and continuously improve user experience and brand influence.

Job Requirements:

Language Skills:
- Excellent written and verbal communication skills in both Chinese and English able to support users and collaborate with colleagues in a fully bilingual (English and Mandarin) work environment.
Educational Background:
- Bachelors degree or above preferably in Marketing Communications Linguistics or related fields.
Experience Requirements:
- At least 1 years of experience in social media operations or customer service with preference for those with international brand social media operation experience.
- Familiar with usage rules and user habits of platforms such as Twitter LinkedIn Reddit Discord etc.
Capability Requirements:
- Good customer service awareness with ability to respond quickly to user needs.
- Excellent writing and editing skills able to create high-quality articles and social media content.
- Good at data analysis able to adjust operational strategies based on data.
- Strong stress resistance and problem-solving abilities.
Bonus Points:
- Multilingual abilities preferred.
- Familiarity with AI products or relevant internet industry experience preferred.