Network Specialist

Ontario - Canada

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Create awesome experiences for our customers

Join our team and what well accomplish together

At TELUS were dedicated to delivering reliable high-quality network and communication solutions to our clients. The Porting Team plays a vital role in ensuring a seamless customer experience by managing the transfer and activation of phone numbers toll-free lines and analog services with precision and care. As a Network Specialist you will be responsible for coordinating and executing number porting activities ensuring accuracy and compliance with industry standards and customer requirements. You will manage both Port-In and Port-Out requests collaborate with internal and external teams and provide exceptional attention to detail in all aspects of your work.

What youll do

Receive review and process Port-In and Port-Out orders
Handle requests for new DIDs toll-free numbers and analog lines
Submit porting requests and manage activation based on scheduled date/time
Execute after-hours ports when required (scheduled at least two weeks in advance)
Work within key portals such as OneVoice i800 NPAC SOA and other TELUS systems
Coordinate and communicate effectively with: Implementation Managers Provisioning and Support Teams Customer Service and Account Managers
TELUS Partner Solutions and other internal departments
Maintain accurate and organized documentation and logs for all porting activities
Ensure all requests meet required service level agreements (SLAs)

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients suppliers candidates external partners etc.); interact in English with internal parties (colleagues internal partners stakeholders etc.); and work with IT tools whose interface is only accessible in English as part of this positions main responsibilities given its national scope.

Qualifications

What you bring

Strong attention to detail and commitment to accuracy
Excellent organizational and time management skills with the ability to manage multiple ports on varying schedules
Proficient in Microsoft Office tools (Excel Word Outlook)
Strong written and verbal communication skills
Ability to work independently and collaboratively in a fast-paced environment

Great-to-haves

Previous experience with number porting telecommunications or provisioning is an asset

Required Experience:

Description Create awesome experiences for our customersJoin our team and what well accomplish togetherAt TELUS were dedicated to delivering reliable high-quality network and communication solutions to our clients. The Porting Team plays a vital role in ensuring a seamless customer experience by man...