ERM Business Specialist

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Position Summary

The ERM Business Analyst plays an essential role in supporting the Enterprise Risk functions in safeguarding the financial interests of our credit union and its members. This position is responsible for delivering administrative analytical and operational support for fraud detection and prevention processes and for key risk programs including resilience management risk measurement and reporting risk mitigation and assessment corporate insurance corporate governance and third-party risk management.

Principle Duties and Responsibilities

• Works with purpose and is driven to provide the best team member experience.

• Willingness and ability to exhibit Wellby Core Values every day.

• Maintain the highest levels of integrity and professionalism.

• Maintain all business affairs of both internal and external members confidentially.

• Ensure continuous alignment between technological solutions settings departmental processes policies procedures and other governing documents.

• Monitors communication channels such as email inboxes and HubSpot and ensures business unit inquiries are resolved in alignment with established guidelines and Service Level Agreements (SLAs).

• Supports the collection and analysis of data for potential business efficiencies and identifies specific business opportunities or threats.

• Assists with gathering organizing and validating data for risk dashboards Key Risk Indicators (KRIs) Key Performance Indicators (KPIs) and other risk measurement and reporting outputs.

• Supports the coordination tracking and documentation of resilience testing exercises and corrective action items.

• Assists with gathering organizing and validating data for risk dashboards Key Risk Indicators (KRIs) Key Performance Indicators and other risk measurement and reporting outputs.

• Supports the maintenance of risk registers and tracking tools for open issues action plans and mitigation activities.

• Helps document risk assessments control evaluations and remediation progress in accordance with established procedures and timelines.

• Provides administrative support for the corporate insurance program including tracking policy information endorsements certificates of insurance and renewal documentation.

• Compiles data and documentation needed for applications renewals and broker or carrier requests.

• Track incidents and claim-related documentation to support timely reporting and resolution.

• Creates and maintains process maps to document workflows and identify areas for improvement.

• Provides administrative support for department initiatives meetings and projects including scheduling agendas minutes and follow-up items.

• Supports coordination of follow-up with internal stakeholders and vendors to ensure timely completion of required documents and risk-mitigation actions.

• Performs related duties and special requests as assigned including representation on credit union project teams.

• Complete all required ongoing enterprise-level training including but not limited to BSA OFAC Privacy.

• Performs other duties as assigned.

Knowledge Skills and Abilities (KSA)

• Knowledge of Wellbys organizational functions and general operating policies and procedures.

• Knowledge of the regulations which govern financial institutions.

• Knowledge of federal state and local policies laws and regulations pertaining to investigating fraud.

• Knowledge of human behavior and performance.

• Knowledge of general office procedures and practices business English spelling punctuation and arithmetic.

• Knowledge of risk management concepts including risk identification assessment mitigation and monitoring.

• Knowledge of business continuity/resilience vendor risk management and corporate insurance concepts preferred.

• Skilled in Microsoft Office Suite (e.g. Excel PowerPoint Word)

• Skilled in operating computer equipment and general machines such as personal computers copiers projection equipment audio/video Microsoft Teams Zoom Video Communications and adding devices.

• Ability to document complex processes both verbally and visually using Lucidchart.

• Ability to provide excellent member service while handling inquiries.

• Ability to identify discrepancies and problems.

• Ability to effectively communicate to convey information and ideas clearly and accurately to team members and external partners.

• Ability to multi-task maintain accuracy and meet deadlines in a fast-paced high-volume environment.

• Ability to efficiently understand and follow oral and written instructions perform routine duties without close supervision and establish and maintain effective working relationships with other team members.

• Ability to communicate clearly and concisely orally and in writing.

• Ability to coordinate several concurrent activities simultaneously and adapt to changing priorities across multiple risk and fraud-related programs.

Supervisory Responsibilities

This role does not have supervisory responsibilities.

Complexity & Scope of Work

• The team member will ensure policies procedures and programs are consistently administered aligned with organizational goals and compliant with professional standards.

• The team member performs routine and generally related tasks without supervisory direction.

• Tasks may occasionally have to be coordinated integrated and/or prioritized.

• Courses of action are determined by established procedures and/or their leader.

• The team members work is reviewed periodically for accuracy completion and compliance with the policies and procedures.

• The team member uses independent judgment in making decisions.

Physical Demands & Work Environment

• The physical demands and work environment characteristics described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

• To perform this job successfully the team member is frequently required to remain in a stationary position 50% of the time. Daily movements include sitting standing reaching and grasping; operating computers and other office equipment; moving about the office; and attending possible onsite and offsite meetings.

• The team member must be able to exchange information in person in writing and via telephone. Some degree of stress results from contact with management and other team members.

• The ability to observe details at close range (within a few feet of the observer).

• Must be able to occasionally lift items weighing up to 25 pounds across the office and load them onto shelves for various needs.

• The noise level in the work environment is usually moderate.

• Work involves the typical risks and discomforts associated with an office environment but is usually in an adequately cooled heated lighted and ventilated area.

Minimum Qualifications

• Associates degree required

• Minimum of two (2) years of experience in a financial institution. One year of relevant experience may be substituted for one year of required education.

• Familiarity with regulations that govern financial institutions preferably credit unions

• Bank Secrecy Act Compliance Specialist (BCACS) or Certified Anti-Money Laundering Specialist (CAMS) preferred.

• Bondable

For All Candidates

This is a Full-Time Salary (exempt) role.

Wellby is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race color religion sex national origin age disability genetic information sexual orientation gender identity or expression pregnancy veteranstatusor any other legallyprotected characteristic. If youd like more information about your EEO rights as an applicant under the law please contact Human Resources.

Wellby provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation please email or call for assistance.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by team members and are not to be construed as an exhaustive list of responsibilities duties and skills required of personnel so classified. Furthermore they do not establish a contract for employment and are subject to change at the discretion of the Company.