Group Care Manager
Share
Job Location:
Pretoria - South Africa
Monthly Salary:
$ 1600 - 2000
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Group Care Manager
Location: Remote South Africa (US Central Time required)
Compensation: The final offer is at the clients discretion and depends on the candidates interview result skills and experience.
- South Africa: USD /month
Industry: Sexual Health / Psychotherapy
Schedule: Full-time (40 hrs/week) US Central Time with occasional evenings and weekends
About the Company
A premier psychotherapy group providing Couples Therapy Sex Therapy and Relationship Coaching. The organization is sex-positive inclusive and committed to delivering high-touch care with licensed therapists and specialized coaches.
Role Overview
The Care Manager is responsible for managing all client communications scheduling intake processes and supporting operational and recruitment functions across the practice. This role requires excellent phone and Zoom presence strong written communication organizational skills and comfort discussing general sexuality and intimacy topics with clients and partners.
Key Responsibilities
Handle incoming client calls emails and forms; schedule appointments
Conduct client satisfaction follow-ups and match clients with appropriate clinicians
Re-engage leads and referrals who did not initially book
Support billing coordination and administrative operations
Research pre-screen and interview potential therapists and coaches
Conduct outreach to referral partners clinics universities and community organizations
Assist with onboarding team processes and general operations
Attend weekly team meetings and provide occasional weekend intake support
Hard Skills
- 4 years of client intake care coordination or administrative experience in clinical or wellness settings
- Strong phone and Zoom presence
- Excellent written communication and email etiquette and organization
- Scheduling and practice management software familiarity (Acuity Scheduling a plus)
- Recruitment and pre-screening experience a plus
- Spreadsheet reporting and data-tracking skills
- Ability to handle sensitive client information professionally
- Strong proficiency with Google Workspace email templates and calendar management
Soft Skills
Warm inviting and professional personality
Comfortable discussing sexuality intimacy and relationship topics
Highly organized detail-oriented and self-motivated
Goal-driven with persistence in follow-ups
Strong emotional intelligence and rapport-building skills
About the Candidate
Ideal candidates have experience supporting mental health therapy or wellness practices in a customer service or care management role. They thrive on client-facing interactions enjoy administrative coordination and are comfortable with sensitive conversations in a sex-positive environment.
Required Experience:
Manager
Key Skills
- Fashion Retail
- Forklift
- Developmental Disabilities Experience
- Management Experience
- Mediation Experience
- Serving Experience
- Warehouse Experience
- Product Management
- Alternative dispute resolution
- Leadership Experience
- Supervising Experience
- Social Work
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
