Sr. Level Business Systems Analyst

Role: Sr. Level Business Systems Analyst

Location: Houston TX (Onsite)

Duration: Contract To Hire

Client: Chicago Bridge and Iron

USC/GC

15 exp

Description: The Business Systems Analyst will be responsible for the administration maintenance and optimization of business-critical applications. This role involves troubleshooting issues supporting end-users managing system updates and ensuring compliance with security standards. The ideal candidate is a proactive problem-solver with strong technical skills and a customer-focused mindset capable of bridging the gap between IT and business units.

This position is an Individual Contributor role. The role directly reports to the Business Relationship Manager HR Sales Marketing & HSE and routinely interacts with Global IT Global Business Leads Global Functional Leads and Global Operations.

Responsibilities

• Administer and maintain business applications and other enterprise software systems.
• Monitor application performance identify bottlenecks and implement optimizations to ensure high availability and reliability.
• Provide tier-2/3 support to end-users resolving technical issues and escalating complex problems to vendors or additional IT staff as needed.
• Manage user access permissions and security configurations in line with company policies and regulatory requirements (e.g. GDPR SOX).
• Coordinate and execute application updates patches and upgrades including testing in staging environments to minimize downtime.
• Develop and maintain documentation for application configurations processes and troubleshooting guides.
• Conduct user training sessions and create support materials to enhance adoption and efficiency.
• Perform regular audits and backups to ensure data integrity and disaster recovery readiness.
• Stay current with industry trends and emerging technologies to recommend improvements to existing application ecosystems.
• Analyze business processes and workflows to identify inefficiencies bottlenecks and opportunities for automation or enhancement through application features.
• Conduct detailed requirements gathering and systems analysis for new implementations upgrades or customizations translating business needs into technical specifications.
• Assess integration requirements between business applications and third-party systems designing and testing interfaces to ensure seamless data flow and interoperability.
• Develop and execute test cases for application changes including updates customizations and integrations to validate functionality performance and compatibility before production deployment.
• Evaluate system performance metrics usage patterns and user feedback to generate analytical reports and dashboards that inform decision-making.
• Perform root cause analysis on application incidents errors and outages documenting findings and recommending preventive measures to improve system resilience.
• Participate in system architecture reviews and design sessions evaluating scalability reliability and alignment with long-term business objectives.
• Model data flows user journeys and process diagrams to support systems analysis and optimization initiatives.
• Collaborate with infrastructure systems administrators to ensure optimal server performance network connectivity hardware compatibility and resource allocation for business applications.
• Work closely with cybersecurity analysts to implement security controls conduct vulnerability assessments respond to incidents and ensure application compliance with cybersecurity policies.
• Partner with database administrators to manage data structures optimize database queries perform data migrations and maintain data integrity across integrated systems.
• Coordinate with other IT professionals including developers network engineers and project managers on cross-functional initiatives such as system integrations custom developments and IT infrastructure projects.

Local Requirements

• Experience with sales and CRM systems such as Microsoft Dynamics Salesforce etc. is required
• Experience with Health Safety and Environmental systems such as Evotix VelocityEHS Cority etc. is preferred
• Experience with HRIS systems such as Oracle PeopleSoft SAP SuccessFactors Workday etc. is preferred
• Experience with HR modules of ERP systems such as JD Edwards SAP Oracle EBS etc. is preferred
• Experience with payroll systems such as ADP UKG Paycom etc. is preferred

Qualifications

• A bachelors degree in computer science information systems or equivalent work experience.
• 15 Years of Information Technology experience.
• 10 years of experience in systems analysis and/or application administration preferably with enterprise business systems.
• Strong expertise querying databases with SQL
• Strong expertise automating tasks with scripting languages (e.g. PowerShell Python)
• Expertise with at least one major business application platform (e.g. ERP CRM).
• Experience with cloud-based and on-prem business applications.
• Experience with operating systems (e.g. Windows Linux) and related application servers (e.g. IIS WebLogic Tomcat)
• Familiarity with reporting and data visualization tools (e.g. PowerBI Tableau Business Objects).
• Familiarity with database management systems (e.g. SQL Server Oracle).
• Familiarity with data integration tools (e.g. Informatica MuleSoft)
• Demonstrated ability to communicate clearly and concisely both orally and in writing and lead presentations training courses and effective meetings.
• Experience in the Architecture Engineering and Construction industry a plus.
• Relevant application administration and project management certifications preferred.

Skills and Behaviours

• Technical proficiency in query languages and data visualization tools for data analysis and reporting.
• Technical proficiency in scripting languages for automation tasks.
• Strong knowledge of databases operating systems and application servers.
• Deep knowledge of software development lifecycle (SDLC) best practices.
• Knowledge of project management and DevOps best practices.
• Knowledge of change management practices methods and techniques to adapt drive and implement change.
• Solid understanding of IT security best practices and compliance standards.
• The ability to interact with company personnel build strong relationships at all levels and across all business units and organizations and understand business imperatives.
• Knowledge of business concepts and an understanding of the links between major business processes products systems and networks.
• Excellent troubleshooting and analytical skills with the ability to diagnose and resolve complex issues.
• Proactive problem-solving mindset with a focus on customer service and bridging IT with business needs.
• Strong organizational skills to prioritize tasks manage multiple projects and meet deadlines effectively.
• Strong vendor management skills required and experience in managing relationships with application vendors ensuring they meet contractual obligations and service levels.
• Excellent verbal written and interpersonal communication skills including the ability to communicate effectively with the IT organization operations and infrastructure teams management and business personnel.