Contact Center Rep III

Position Overview/Project Details: Performs necessary duties in supporting a large volume of patients both new / prospective and current / established in scheduling and relaying information to or from care team using established scheduling guidelines; and in facilitating internal communication across organization. Responds to calls faxes email in basket messages from patients and or those calling on their behalf providers care team and or leadership in support of timely compassionate and accurate scheduling Processes referrals appropriately as directed by department polices and business rules. Identifies crisis situations elicits key information and manages the call accordingly. Collects relevant caller data accurately and quickly during the telephone conversation



Minimum Qualifications & Experience: Two years related experience in a medical office/healthcare setting or in a call/contact center.



Minimum Education: High School or equivalent



Special Qualifications/Certifications Required:



Location (If remote list as so): Irwindale/Hybrid



Schedule: 830am-5pm



FTE Conversion/Extension possibility Yes



Interview Type (phone Teams in-person etc.): Teams



Any other information youd like suppliers to know: Strong customer service skills Display tact / diplomacy in dealing with callers / visitors Remain clear and accurate when speaking Be detail-oriented take initiative and work well with others Excellent verbal / written communication skills and organizational skills Bi-lingual preferred Foster and promote a positive image Answer telephones Compile data Input data into computer programs Maintain filing systems Research information.



Answers general inbound and places outbound calls in a call center with the goal of increasing business customer satisfaction and customer retention.

Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature.

Follows basic procedures and scripts using fundamental knowledge to navigate companys customer information systems and/or order system along with a basic knowledge of company services and products.5-10 years of experience