Sr. Business Systems Analyst (BSA) Product Owner

Essential Duties and Responsibilities:

1. Division-Facing Product & Delivery Leadership

• Act as the primary liaison between the IT Division and assigned Division(s) serving as the single point of contact for all information technology related needs.
• Champion a strategic and collaborative relationship with business stakeholders- proactively identifying needs fostering trust and ensuring responsive and professional engagement.
• Conduct regular check-ins with stakeholders to review in-flight work identify emerging priorities and align on expectations.
• Maintain and continuously refine a dynamic prioritized backlog of requests; sequencing work based on urgency business impact and available capacity.
• Lead delivery of key initiatives serving as both Business Systems Analyst and Technical Product Owner from scoping through implementation.
• Triage and coordinate resolution of incoming issues and ad hoc requests (e.g. data discrepancies reporting fixes) in collaboration with SMEs and technical teams.
• Deliver clear and timely updates to IT leadership including dashboards progress reports and executive-ready briefings
• Translate evolving business needs into actionable plans balancing strategic product vision with short-term service delivery needs.

1. Project Management & Delivery Oversight

• Plan and execute initiatives using structured PMO frameworks and/or Agile methodologies depending on the project context.
• Manage timelines deliverables dependencies and resources across the full project lifecycle.
• Monitor scope budget and quality escalating risks and issues to governance teams as appropriate.
• Provide consistent progress reporting and ensure transparent communication with stakeholders and leadership. 3. Business Analysis & Requirements Definition
• Translate business challenges into well-structured traceable functional and technical requirements.
• Facilitate discovery sessions process mapping and stakeholder interviews to capture current-state workflows and define solution needs.
• Partner with business units to define measurable success criteria and support adoption planning.
• Ensure technical deliverables meet business expectations through proactive alignment and validation.

1. Stakeholder Engagement & Communication

• Serve as a conduit between business users developers and executive leadership; ensuring clear communication and shared understanding.
• Lead requirements walkthroughs demos and working sessions to drive alignment and gather feedback.
• Communicate priorities constraints and trade-offs in a clear audience-appropriate manner.

1. Vendor & Contract Coordination

• Manage vendor engagement across the delivery lifecycle from design and development to implementation and support.
• Monitor vendor deliverables timelines and risks; escalate concerns proactively.
• Assist with software procurement license renewals and contract negotiations as needed. 6. Governance & Risk Management
• Maintain a RAID (Risks Actions Issues Decisions) log to support transparency and accountability.
• Participate in change control and governance processes to ensure proper oversight.
• Proactively identify communicate and mitigate delivery risks and blockers.

Required Knowledge and Experience:

1. 10 15 years of progressive experience in hybrid roles spanning product ownership business systems analysis and project delivery; ideally within enterprise IT or public sector environments.
2. Demonstrated ability to operate independently in dynamic fast-paced settings managing multiple priorities and shifting demands with minimal supervision.
3. Proven strength in facilitation and cross-functional communication with the ability to engage both technical teams and business stakeholders effectively.
4. Experienced in proactively driving stakeholder alignment resolving competing priorities and navigating organizational complexity with professionalism.
5. Background in client-facing roles such as management consulting or stakeholder liaison functions-serving as the bridge between business needs and technical execution and ensuring visibility at the executive level.
6. Exceptional written communication skills capable of producing clear concise and tailored documentation from technical specs to executive summaries.
7. Consistent track record of delivering meaningful outcomes not just documentation- focused on value realization and impact.
8. Adept at introducing structure in ambiguous or evolving environments with a strong orientation toward clarity and execution.
9. Proficient with key tools such as: a. Backlog and Agile tools: Azure DevOps Jira b. Project management platforms: Microsoft Project Smartsheet c. Collaboration tools: Microsoft Teams SharePoint Miro
10. Solid understanding of software development life cycle (SDLC) Agile methodologies and structured PMO or governance frameworks.

Core Competencies and Working Style:

1. Builds credibility and trust quickly through strong interpersonal and relationship-building skills.
2. Naturally proactive resourceful and inquisitive-drives work forward without waiting for direction.
3. Demonstrates a high level of ownership and accountability consistently following through and closing the loop with all stakeholders.
4. Possesses strong situational awareness with the ability to tailor messaging and tone to diverse audiences and political contexts.
5. Comfortable working through ambiguity-asks the right questions surfaces assumptions and identifies actionable paths forward.
6. Maintains professionalism discretion and maturity especially in high-visibility or politically sensitive environments.

Desired Skills Education and Certifications:

1. Bachelors degree in Business Computer Science Information Systems or related field.
2. MBA or equivalent graduate degree preferred but not required.
3. Project Management Professional Certified Scrum Product Owner (CSPO) SAFe Product Owner/Product Manager or equivalent certifications.
4. Demonstrated success operating as both an executor and a thought partner - balancing hands-on delivery with strategic planning.
5. Familiarity with ITSM enterprise system implementations or organizational change management frameworks.
6. Prior experience serving as a trusted liaison between business and technical teams ideally in a consulting client-facing or cross-functional delivery role.
7. Consulting experience with public sector or large matrixed organizations strongly preferred We would prefer candidates who are LOCAL to the Southern CA area. A VIDEO interview will be required.