Company Overview

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits engage with assistance programs set up flexible payment plans and stay on trackwhile helping agencies increase efficiency recover revenue and deliver services with dignity. Our mission is to transform public systems so they work better for everyone especially the most vulnerable.

Our team includes experts from companies like Palantir Google Stripe and esteemed government leaders. We work hard and believe deeply in what we do. Were looking for excellent people to build innovative resilient technology.

Backed by over $50 million in funding from top investors such as Reid Hoffman Howard Schultz Michael Seibel Y Combinator 8VC The General Partnership First Round Capital Kapor Capital XYZ Ventures and Bronze Investments Promise has been recognized as one of Fast Companys Worlds Most Innovative Companies of 2022 Forbes Next Billion-Dollar Startups 2024 and Y Combinators #1 GovTech startup.

About the Role

As a Deployment Strategist at Promise youll be on the front lines of impactowning outcomes not tasks. Youll work hand-in-hand with government and utility partners to deeply understand their operations pain points and goalsthen translate those insights into real scalable solutions that drive measurable results.

This is not a passive customer success role. Youll build problem-solve and strategize to ensure every deployment delivers lasting valueto our customers their constituents and Promises bottom line. Youll push projects from launch to long-term growth always focused on outcomes that matter: adoption efficiency revenue impact and customer success.

If you love digging into complexity building systems that work in the real world and turning customer needs into scalable impactthis is your arena.

What Youll Do

• Build real solutions: Partner with Forward Deployed Engineers to design and deliver systems that integrate seamlessly into customer workflows and drive measurable impact.

• Own outcomes: Take full accountability for the success of each customerfrom implementation to renewal expansion and long-term value creation.

• Understand problems deeply: Get into the weeds of customer operations data and challenges until you can articulate their business better than they can.

• Drive value and growth: Translate understanding into action plans that boost adoption revenue and efficiencyensuring Promise becomes an indispensable partner.

• Turn insight into innovation: Surface whats working (and whats not) from the field to influence product direction and future investments.

• Operate with intensity: Anticipate problems before they arise tackle ambiguity head-on and maintain relentless focus on execution and results.

• Communicate with conviction: Build trusted relationships across all levelsfrom line staff to senior executivesby delivering highly effective innovative solutions.

What Will Help You Succeed

• Experience: 5 years in roles driving real outcomesconsulting strategy implementation or customer successideally in SaaS fintech or govtech.

• Builders mindset: You thrive in ambiguity move fast and care about building systems that actually work in the real world.

• Customer obsession: You go beyond surface needs to understand the why behind every request and solve for long-term success.

• Analytical horsepower: Youre fluent in data financial models and metrics that define successand you use them to guide decision-making.

• Eye for growth: You recognize opportunities for upsell renewal and expansion while strengthening customer trust and alignment.

• Cross-functional collaboration: You know how to turn insights from the field into product innovation by working shoulder-to-shoulder with engineers PMs and designers.

• Flexibility & grit: Youre energized by being close to the customer field work and the challenges of solving gnarly problems at scale.

Who Thrives At Promise

Youll love it here if:

• You are energized by big complex challenges and the opportunity to solve them.

• You want your work to have a real measurable impact on peoples lives.

• You take ownership and run toward problems not away from them.

• You value clear candid and constructive communication.

Promise is not for you if:

• You prefer hierarchy and rigid structures. We operate with freedom and responsibility.

• You are uncomfortable with change. We move fast adapt often and expect agility.

• You want a typical corporate culture. We are mission-driven ambitious and direct.

• You believe efficiency means doing less. We believe efficiency means doing better.

How We Support Our People

• 100% paid health coverage

• Generous PTO and sick leave

• Lunch snacks and coffee provided in office

• Company retreats

• Opportunities to travel and see the impact of your work

• Hybrid work: we deeply value in-person collaboration and are in-office at least 3 days a week but are flexible on what people need

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race color religion sex sexual orientation gender identity national origin disability genetic information age or military or veteran status. Additionally the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities pregnant individuals and those with sincerely held religious beliefs in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons which includes US citizens and permanent residents (e.g. Green Card holders). Additionally candidates must reside in the US.