Solutions Product Manager

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

SMS Solutions Product Manager

About your role:

• Sentry Managed Services within Fiserv provides shared managed technology and infrastructure solutions to banking and credit union clients. The SMS Solutions Product Manager leads product strategy for the Sentry Managed Solutions line owning roadmap go-to-market vendor strategy and profitability. This role drives product decisions that enable reliable secure managed services and measurable revenue growth.

What youll do:

• Define and own the product roadmap and integration plan for the Sentry Managed Solutions portfolio aligning product strategy with business objectives and market demands.
• Drive go-to-market strategy and coordinate sales enablement pricing and channel readiness to accelerate adoption and revenue growth.
• Act as product owner and subject-matter expert for managed services offerings translating client requirements into prioritized capabilities and delivery plans.
• Liaise between sales delivery engineering and vendor partners to ensure smooth sales-to-delivery transitions and consistent service experience.
• Monitor product profitability manage P&L drivers and implement pricing and cost-control measures to improve margins.
• Develop and maintain service levels SLAs and operational metrics for new and existing services; partner with operations to meet delivery targets.
• Regularly engage with key financial-institution clients to capture evolving requirements and regulatory changes that impact product design and compliance.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 10 years of experience in product management for IT managed services or IT outsourcing product owner roles including roadmap development and go-to-market execution.
• 10 years of experience in cloud and remote infrastructure management (Amazon Web Services Microsoft Azure) including managed hosting and hybrid deployments.
• 8 years of experience with security and compliance frameworks applicable to financial services such as SOC 2 PCI DSS and NIST.
• 8 years of experience in vendor and third-party management including contract negotiation SLAs and vendor risk assessments.
• 8 years of experience in financial analysis and product profitability management including P&L ownership pricing models cost accounting and forecasting.
• 6 years of experience in service delivery operations and ITIL-based incident/problem/change management SLA definition and performance reporting.
• 6 years of equivalent combination of educational background related experience and/or military experience.

Experience that would be great to have:

• Certified Scrum Product Owner (CSPO) or PMP certification.
• Experience with CRM and sales enablement platforms (Salesforce Service Cloud) and product/roadmap tools (Jira Confluence).
• Prior work with community banks or credit unions and familiarity with FFIEC guidance and NACHA operating rules.
• Experience preparing executive-level presentations and reporting for senior stakeholders and boards.
• Background in managed security services or unified communications product offerings.

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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