Housekeeping Support Manager

SUMMARY

The Housekeeping Support Manager is responsible for directing operations in multiple locations to include the Tram Haus Lodge & Condo Housekeeping in a manner that ensures all lodging guests are provided a clean attractive secure place to stay with professional friendly and attentive service.

ESSENTIAL DUTIES & RESPONSIBILITIES (include the following other duties may be assigned)

• Provides leadership guidance monitoring and evaluations as necessary to ensure Jay Peak cleanliness brand standards are followed and that each & every type of accommodation used by a guest at the Tram Haus Lodge is properly cleaned and inspected prior to being inhabited.
• Recruits interviews hires orients and trains new attendants and utility cleaning staff as well as update the training of existing staff members.
• Conducts evaluations of staff members as needed & provides ongoing training regarding the practice of safe work habits.
• Prepares and monitors work schedules for Tram Haus Lodge housekeeping operations monitors daily labor standards & budget calculations to ensure housekeeping standards are met and labor budgets are on target.
• Takes regular monthly inventories of linen cleaning chemicals small wares and other supplies as needed.
• Prepares weekly orders - ensuring housekeeping supplies are consistently in inventory to meet the needs of the business & ensures that budgeted expense goals are met though proper usage and control of those items.
• Maintains housekeeping staff timecards and uniform maintenance agreements for all Tram Haus Lodge Housekeeping team members/
• Develops & maintains positive working relationships with other departments to reach common goals; listens and responds appropriately to the concerns of other employees.
• Speaks to others using clear and professional language; prepares & reviews written documents accurately and completely.
• Maintains security for guests and property by ensuring that room doors are locked at all times keys are controlled lost and found articles are properly logged and securely stored & observes all security and safety regulations.
• Cleans rooms & condos when occupancy of units does not provide sufficient hours for management or when the required numbers of attendants are not available to do their jobs.
• Prepares daily paperwork and keeps an ongoing communication log to ensure accurate status of all rooms and explains any discrepancies in rooms rented versus cleaned.
• Inspects and evaluates the physical condition of establishment. Inspect personally or with the assistance of inspectors/supervisors all vacant and clean rooms on a regular basis.
• Reports room maintenance problems by completing work orders and follows up on all maintenance work in rooms to ensure any post-maintenance cleaning is addressed.
• Acts in the capacity of the Condo Housekeeping Manager on the Condo Housekeeping Managers days off to ensure condo housekeeping operations meet expectations and work is completed as required.
• Must be eligible to drive a company vehicle filling in as a condo delivery driver or condo housekeeping manager when business levels require extra assistance.
• Follows all company safety and security policies & procedures; report any safety hazards accidents or injuries and complete safety training and certifications.
• Provides periodic feedback regarding communication operations training & goals of the department for evaluation.
• Attends periodic meetings to include housekeeping managers meetings resort staff meetings and safety meetings.
• Offers guidance to team members thought periodic stand-up meetings and organizes bi-weekly housekeeping supervisor meetings.
• Other duties as assigned by supervisor which could be directly related or unrelated to original position.

SPECIAL QUALIFICATIONS/REQUIREMENTS

• Must hold a valid State of VT drivers license and be eligible for enrollment as a driver on Jay Peak Resorts Commercial Automobile Policy.
• Ability to provide excellent customer service to our guests.
• Ability to handle more than one task simultaneously in a calm manner.

SUPERVISORY RESPONSIBILITIES
Directly supervises up to 5-80 employees and 6 subordinate supervisors in the Department. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include training employees; planning work day and directing work load; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Reporting to Manager any serious employee problems.

QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
One year certificate from college or technical school; or 12-18 months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS
Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations. The ability to write reports business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers clients customers and the general public. If not sure governmental regulations seeks information from manager or the human resource department.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS
To perform this position successfully an individual should have knowledge of internet software; Microsoft Office Suite to include Microsoft Word & Excel. Maestro knowledge is preferred but not required.

CERTIFICATES LICENSES REGISTRATIONS
Must hold a valid State of Vermont Drivers License and be eligible for enrollment as a driver on Jay Peak Resorts Commercial Automobile policy.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job the employee is frequently required to stand; walk; sit; or reach with hands and arms. The employee is occasionally required to use hands to finger handle or feel; climb or balance; and stoop kneel crouch or crawl. The employee must frequently move and/or lift up to 25 pounds and must occasionally and move and/or lift up to 50 pounds. There are no special vision requirements of this position.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job the employee is frequently exposed to fumes or airborne particles and outdoor weather conditions. The noise level in the work environment is usually moderate.

RESORT CONDITIONS
This is a Winter Resort Area. It requires that work venues are varied and in many cases include steep stairways multi-level buildings and outdoor work areas subject to very cold sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s) skis or snowboards. Walking surfaces are frequently frozen sloped and slippery. Proper footwear is a must indoors and out. Work days and hours as well as the number of hours required will vary with an emphasis on weekends and holidays.



WHY WORK AT JAY PEAK

Were a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends so we happily go the extra mile for each other and our guests. Were rewarded fairly for our collective efforts and encouraged to pursue individual goals. Were a family one that gets to choose its members. We strive for an authentic community driven Resort that derives its vitality from the on-mountain experience respect for its history & what has come before it and its employees whose energy and spirit are its foundation. Its not for everyone but were not looking for everyone-were looking for you.

IF YOU HAVE WHAT IT TAKES HERES WHAT YOULL GET

• Wage: $22.50/hour
• Paid Vacation & Sick Time
• Paid Maternity & Parental Leave
• Medical Dental Vision Accident Hospital Indemnity Life & Disability Insurances
• 401k program eligibility with employer match after a year of employment with 1000 hours of service
• Remote work and/or flexible schedules (depending on position)
• FREE or deeply discounted season passes for you and your dependents
• Employee Recognition Programs (including daily monthly yearly and seniority programs)
• Seasonal employee parties
• Regular free employee breakfasts/lunches family events and parties
• For a full listing of employee perks both on and off-property click here

Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified keeping with our commitment Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position or for a full listing of all physical demands/requirements working conditions environment and all other ability qualifications for this role please contact the Human Resources office at or