Security Operations Center (SOC) Officer
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Security Operations Center (SOC) Officer
Location: Remote Philippines (overnight shift: 10 p.m. to 6 a.m. Manila time)
Compensation: $6.25/hour ($1000/month direct deposit)
(The final offer is at the clients discretion and depends on the candidates interview result skills and experience.)
Department: Operations
Reports to: Director of Operations / SOC Management
Company Overview
A 24/7 security operations organization focused on monitoring incident response and internal communications for nationwide security personnel. The company maintains a high-performing offshore team in the Philippines aligned on time zone and processes supporting continuous operations.
The Operations Watch Officer plays a critical role in ensuring seamless operational monitoring internal coordination and timely incident management across multiple systems.
Role Overview
The SOC Officer is responsible for overnight operational monitoring internal communications and administration within the security operations center. This is a highly accountable role requiring individuals who are personable coachable reliable and able to multitask across systems.
This role starts as a Watch Officer providing live support to operational staff. Exceptional performers may transition to broader operational responsibilities including shift management and data analytics support.
Key Responsibilities
Shift & Operational Oversight
- Supervise overnight shift operational duties and internal workflows.
- Monitor active security personnel reports including incident and injury logs.
- Ensure tickets from prior shifts are addressed or reassigned via HubSpot.
- Track employee compliance with shift attendance and reporting.
- Perform quality control on reports dashboards and system updates.
- Maintain accurate handoff logs between shifts.
- Ensure proper escalation of critical issues to operations leadership.
Internal Communications & Customer Service
- Serve as primary internal contact for security personnel calls nationwide.
- Log all call-outs and relevant issues in HubSpot; notify appropriate staff.
- Provide guidance and support to personnel on processes and systems.
- Conduct wellness checks and ensure professional communication protocols.
Systems & Reporting
- Monitor dashboards including Lighthouse WinTeam Quicksight and Globalstar.
- Ensure all operational reports logs and checklists are completed accurately.
- Assist operations leadership with data entry scheduling and incident tracking.
- Maintain secure handling of confidential information.
Administrative & Compliance Support
- Draft and maintain internal documentation and operational notes.
- Support administrative processes such as subcontractor agreements and compliance audits.
- Follow standard operating procedures for systems reporting and escalation protocols.
- Ensure technology requirements are met (computer internet headset) for remote work.
Hard Skills
- Computer literacy and proficiency with data entry and multiple system management.
- Experience with CRMs or ticketing systems preferred; HubSpot experience a bonus but not required.
- Fast and accurate logging of incidents calls and operational tasks.
- Ability to monitor and respond to multiple platforms simultaneously.
Soft Skills
- Personable professional and coachable.
- Strong phone etiquette and multitasking ability.
- Reliable consistent and able to perform under overnight shift conditions.
- Flexible and adaptable to evolving operational needs.
- Sound judgment and ability to follow direction and escalation protocols.
Education & Experience
- High school diploma or equivalent experience.
- Minimum 5 years of related experience in operations administrative support or customer service preferred.
- Prior experience in 24/7 operations or security environment is a plus.
- Ability to work independently while maintaining high-quality standards.
Why This Role Matters
The SOC Officer ensures that critical operational processes continue smoothly overnight supporting the safety and performance of security personnel nationwide. This role is central to timely issue resolution accurate reporting and maintaining the reliability of 24/7 operations.
Salary Rationale & Benefits
- Hourly rate: $6.25/hour ($1000/month).
- Full-time direct hire with paid weekly via direct deposit.
- Opportunity for growth into broader operations roles after successful performance.
- Aligned with existing offshore team pay structure and time zone.
Required Experience:
Unclear Seniority
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
