Workplace Technician (

Welcome to Warner Bros. Discovery the stuff dreams are made of.

Who We Are

When we say the stuff dreams are made of were not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth. Behind WBDs vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating whats next

From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves. Here you are supported here you are celebrated here you can thrive.

Your New Role...

The Workplace Tech works Onsite or remotely (as per working guidelines) resolving client issues supporting the core workplace IT equipment and productivity software. The role is responsible for a wide variety of support and maintenance activities.

The role is responsible for a wide variety of support activities. These include providing support for end user mobile and PC Operating Systems (OS) and hardware virtual and physical desktop environments desktop applications and other standard enterprise solutions.

ポジション概要

自社社員のテクニカルサポートスタッフとしてPCや携帯コピー機のIT機器のサポートを行っていただきます

働き方について

2拠点におけるテックバー対応また日々のUserサポートやプロジェクトをチームで協力しながら対応いただきます業務ボリュームに応じチームで相談しそれぞれ在宅日を定めています在宅週１２日

勤務地について

虎ノ門ヒルズオフィスおよび豊島園スタジオツアーの2拠点での勤務になります障害対応などにおいて原宿赤坂のハリーポッターショップに出向くこともあります

社内共通語

社員の大半は日本語Userのため日本語は必須になりますまたGlobalに紐づくチームのため英語でのコミュニケーションに抵抗がない方を求めています

Your Role Accountabilities...

Responsible for providing support to users and executives

Includes

• Provides support for mobile desktop laptop workstations and workplace support technologies
• Software and system fault diagnosis analysis and fix
• Use of Service Now ticketing system
• Taking responsibility for stock used and following the correct procedures regarding CMDB stock management
• Building new machines within the time scales provided by the Team Lead provisioning devices
• Installing additional applications on the new equipment
• Proactively take part in global desktop tool rollout from time to time
• Proactively keeping customers updated
• Working alongside management and engineering teams on planning project work
• Meeting room/AV support
• Telephony support
• Executive support

JOB RESPONSIBILITIES

Desktop Support

• Provides technical support by performing installation repair and preventative maintenance of desktop software and hardware
• Installs configures and deploys desktop hardware and software including virtual environments
• Supports day-to-day operational and support activities of the desktop computing desktop laptop workstations and workplace support services

• Troubleshoots desktop software and hardware failures and identifies related network problems

• Coordinates end user installations configurations and deployment of desktop software/hardware and other standard enterprise end user technology products

• Provides on-call support as required
• Provides physical onsite smart hands support to infrastructure teams for maintenance tasks or incident support
• Provides executive support
• Provides support to AV and VC equipment in meeting rooms and spaces
• Proactive meeting room checks
• Meeting room how to support

Qualifications & Experiences...

• Bachelors degree in Information Technology or related field or equivalent work experience
• Preferred:
  A certification
  ITIL V3 Foundation
  Microsoft Certified Desktop Engineer/ Apple Certified Mac Technician (ACMT)
  

Experience

• Significant experience in a technical support role performing installation repair and preventative maintenance of infrastructure technology or equivalent combination of education and work experience
• Experience training mentoring or supervising junior staff members

Specialized Knowledge

• Microsoft Office Suite 365
• Demonstrated knowledge pertaining to mobile devices telephony laptops workstations desktops virtual and physical environments and other workplace technology
• Extensive experience related to problem resolution
• Ability to analyse existing operations to improve and grow the Client Technologies operating environment

Skills

• Good written and verbal communication skills in English
• Strong written and verbal communication skills
• Strong team player
• Excellent Customer Services
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong documentation skills and keen attention to detail
• Vendor management.

Other

• Able to travel across WBD offices when required.

Additional Information

On June 9 2025 Warner Bros. Discovery announced plans to separate into two publicly traded companies Warner Bros. and Discovery Global with an expected completion in mid-2026. For more details including leadership appointments and information on individual brands please visit our newsroom here.

Although you will be hired by Warner Bros. Discovery upon the planned separation in 2026 your employment likely will transition to Warner Bros. Company or transition to Discovery Global. During this period of transformation youll have an exciting opportunity to lay the foundation at one of the worlds premier entertainment brands.

How We Get Things Done

This last bit is probably the most important! Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

If youre a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process please visit our accessibility page for instructions to submit your request.