Customer Service Specialist

Medical University Of South Carolina

Job Location:

Charleston, SC - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description Summary

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC004164 SYS - Financial Services

Pay Rate Type

Hourly

Pay Grade

Health-21

Scheduled Weekly Hours

Work Shift

Job Description

Serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships. Serves as primary contact for various departments within MUSC.
Works with all systems including but not limited to Epic to resolve patient billing issues including refunds charge corrections credit/debit memos and payment reversal/reentries. Works through assigned work queues for risk management requests patient correspondence MyChart requests financial counselor requests and patient generated billing concerns.
Maintains acceptable accuracy rate and meets or exceeds department metrics; identifies trends for improvement through daily work processes
Assists management team (including executive management) with escalated patient account issues; works quickly accurately and professionally to resolve high priority patient accounts.
Assists with on-site patient counseling and supports customer service as business needs dictate
Special projects as needed
Other duties as assigned

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 1 year

If you like working with energetic enthusiastic individuals you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race color religion or belief age sex national origin gender identity sexual orientation disability protected veteran status family or parental status or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: Experience:

Job Description SummaryEntityMedical University Hospital Authority (MUHA)Worker TypeEmployeeWorker Sub-TypeRegularCost CenterCC004164 SYS - Financial ServicesPay Rate TypeHourlyPay GradeHealth-21Scheduled Weekly Hours40Work ShiftJob DescriptionServes as a liaison between departments and patient acco...