Technical Services Support Assistant (Apprenticeship)

Chester - UK

Hourly Salary: £ 13 - 13

Experience Required: 0-1years

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Role: Technical Service Support Assistant (Apprenticeship)

Working Hours: Monday to Friday 9:00-17:00 - flexible to meet the needs of the business

Salary: 13.45 per hour

Location: Anchor Group Services HQ - Carlton House Chester Business Park CH3 9QE

Reporting to: Technical Services Director

Overview

An exciting opportunity has arisen to join Anchor Group Services as a Technical Services Support Assistant. This is a hands-on apprenticeship role providing practical technical and administrative support to ensure our IT and security systems are set up maintained and operating effectively across the business.

This position is ideal for someone starting their career in IT or technical services as it combines on-the-job experience with structured learning through an approved apprenticeship programme. You will work closely with the Technical Services team to support the deployment configuration and maintenance of IT and security systems helping our teams and clients deliver exceptional service.

You will gain practical experience across a wide range of technical systems including IT hardware software platforms CCTV access control and remote monitoring solutions while developing skills for a career in IT or technical services.

Main Responsibilities:

Provide first line IT support for minor issues software installations and equipment setup.
Assist with the configuration and preparation of IT equipment including laptops PCs mobile phones and routers.
Support the setup deployment and maintenance of security systems including CCTV and access control.
Deploy and maintain customer dashboards ensuring accurate and timely delivery to meet client needs.
Build and maintain electronic forms and document libraries for use by field-based staff and internal teams.
Provide remote support to engineers and clients to resolve technical issues.
Maintain accurate records of equipment and support stock management processes.
Assist with scheduling and coordination of engineer diaries and on-site installations.
Help document technical processes and update internal systems.
Support the delivery of technical projects system rollouts and pilots.

Requirements

Passion for technology and interest in IT technical support or security systems.
Basic understanding of networking IT hardware or coding is desirable but not essential.
Strong organisational and problem-solving skills.
Good communication skills and ability to work collaboratively in a team environment.
Enthusiasm for learning and developing technical knowledge.
Full UK driving licence.

Benefits

20 days holiday per annum 8 bank holidays
Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
Stream access to pay as you earn it
Cycle to Work Scheme Available
Free Employee Assistance Programme 24/7 including access to counselling
Hospital Saturday Fund
Reward and Recognition awards

Whats Next

If you think you have what it takes APPLY NOW and well be in touch.

Other companies may call this role: Technical Support Coordinator Technical Services Administrator IT Support Assistant Technical Operations Assistant Service Desk Support Assistant Technical Support Specialist Technical Services Officer IT Services Support Assistant Technical Helpdesk Assistant Technical Support Technician Technical Services Representative Technical Support Associate Technical Support Assistant Junior Technical Services IT Apprentice Technical Services Trainee

Within commuting distance of: Chester Wirral Liverpool Manchester Warrington Wrexham Ellesmere Port Mold Flint Runcorn Widnes Birkenhead Wallasey Heswall Bebington Neston Frodsham Helsby Tarporley Winsford Northwich Crewe Nantwich Buckley Hawarden Queensferry Ruthin Great Sankey Prescot St Helens Flintshire Cheshire Denbighshire.

Required Skills:

Passion for technology and interest in IT technical support or security systems. Basic understanding of networking IT hardware or coding is desirable but not essential. Strong organisational and problem-solving skills. Good communication skills and ability to work collaboratively in a team environment. Enthusiasm for learning and developing technical knowledge. Full UK driving licence.

Job Role: Technical Service Support Assistant (Apprenticeship)Working Hours: Monday to Friday 9:00-17:00 - flexible to meet the needs of the businessSalary: 13.45 per hourLocation: Anchor Group Services HQ - Carlton House Chester Business Park CH3 9QEReporting to: Technical Services DirectorOverview...