Administrative Assistant 3 16637

LOOKING FOR STELLAR TOP CANDIDATES

Position: Administrative Assistant
Working Hours: Full-Time Monday to Friday 9:00 am - 6:00 pm EST (Flexible)
Search Location: $can be $1500 (based on experience and the clients final offer)
Salary: Remote - Philippines / South Africa
: The Final Salary Offer depends on the clients decision interview results and experience

About the Role:

We are seeking a full-time Administrative Assistant to join our dynamic support team. These individuals will play a critical role in maintaining smooth day-to-day operations and delivering excellent customer service to players parents and staff.

As a representative you will be expected to display professionalism friendliness and responsiveness at all times with strong attention to detail and a proactive approach to problem-solving.

Role Responsibilities:

Customer Support & Communication (Priority)

• Respond promptly to customer emails and phone calls in accordance with the companys communication standards
• Ensure all calls from 9 AM5 PM ET are answered or returned the same day
• Address parent/player inquiries with patience clarity and professionalism
• Alert staff when negative reviews are received and follow proper procedures

Administrative & Operational Tasks

• Create and manage events using League Apps
• Maintain team rosters and event schedules using Airtable
• Export email lists and manage communication templates
• Coordinate shipping of items and request Certificates of Insurance (COIs)
• Prepare check-in sheets for events and send to event directors in advance
• Take meeting notes and distribute summaries to relevant team members
• Assist other staff with administrative overflow as needed

Financial Follow-ups

• Email and call parents with delinquent payments
• Update directors on outstanding balances
  

Calendar & Attendance Management

• Keep availability up to date on the Out of Office calendar
• Ensure all duties are delegated or completed during time off
• Turn on vacation responders when away

Event Support (As Needed)

• Provide on-ground or virtual support for tryouts and other key company events
• Stay available during holidays or weekend events for urgent parent inquiries

Requirements:

• 24 years of administrative or support experience (BPO or education sector a plus)
• Strong written and spoken English (B2 level)
• Tech-savvy and able to quickly learn platforms such as:
  
  • organized and detail-oriented
  • Customer-first mindset with the ability to manage multiple tasks under pressure
  • Additional Info: Long-term commitment desired

  NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

  
  
  PLEASE NOTE:
  
  We are looking for candidates based in Latin America South Africa or the Philippines.
  Please note that we process only one active application at a timeif youve applied for multiple roles kindly direct any updates to the team handling your first application.
  To start processing submit your resume in English.
  The final offer will be at the clients discretion and will depend on your interview performance skills and experience.