Director DCS Solutions and Delivery Lead
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Industry/Sector
Not ApplicableSpecialism
Data Analytics & AIManagement Level
DirectorJob Description & Summary
At PwC our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights enabling informed decision-making and driving business growth.Those in artificial intelligence and machine learning at PwC will focus on developing and implementing advanced AI and ML solutions to drive innovation and enhance business processes. Your work will involve designing and optimising algorithms models and systems to enable intelligent decision-making and automation.
Years of Experience: Candidates with 15 years of hands on experience
Must Have:
Scaled delivery leadership in global onshore offshore setup working with cross functional teams and talent and delivery automation .
Familiarity with the CCaaS domain contact center operations customer experience metrics and industry-specific challenges
Understanding of conversational (chats emails and calls) data to train Conversational AI systems
In-depth knowledge of CCaaS platforms like NiceCX Genesys Cisco etc. including their architecture functionalities and integration capabilities
Familiarity with contact center metrics such as average handle time (AHT) first call resolution (FCR) and customer satisfaction (CSAT)
Familiarity with sentiment analysis topic modeling and text classification techniques
Proficiency in data visualization tools like Tableau Power BI Quicksight and others
Understanding of cloud platforms (e.g. AWS Azure Google Cloud) and their services for scalable data storage processing and analytics
NLU Verticals Expertise: ASR generation SSML modeling Intent Analytics conversational AI testing Agent AssistProactive Outreach Orchestration and Generative AI
Apply advanced statistical and machine learning techniques to analyze large datasets and develop predictive models and algorithms enhancing contact center performance.
Nice to Have:
Proficiency in programming languages such as Python/Pyspark/R/SQL
Strong understanding of data science principles statistical analysis and machine learning techniques.
Experience in predictive modeling
Skilled in techniques like regression analysis time series forecasting clustering and NLP techniques
Knowledge of distributed computing frameworks like Hadoop and Spark for processing large volumes of data.
Understanding of NoSQL databases (e.g. MongoDB Cassandra) for handling unstructured and semi-structured data.
Awareness of data security best practices encryption techniques and compliance regulations (e.g. GDPR CCPA). Understanding of ethical considerations in data science and responsible AI practices.
Educational Background:
BE / / MCA / / M.E / / MBA
Travel Requirements
Not SpecifiedJob Posting End Date
Required Experience:
Director
Key Skills
- Engineering Maintenance
- Feed
- Advertisement
- Apache Tomcat
- Drafting
- Market Research
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
