Sales & Services Associate (v) (Bilingual in Thai & English)
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
POSITION SUMMARY
- Serve guests from around the world as they embark on their travel journey.
- Create an effortless experience and build raving brand fans by answering questions about property facilities services and room accommodations to support our overall vision to be the worlds favorite travel company.
- Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice email and chat.
- Responsibilities include processing reservation requests and support of basic loyalty and customer care requests.
- This role will identify guest reservation needs and follow sales techniques to maximize revenue.
- Ensure compliance with policies and procedures for special booking rules and requests loyalty guidelines and case management.
- Provide customer support through assistance and guidance in issue resolution and an open communication with Marriott properties related company contacts and third parties.
JOB REQUIREMENT
- Bilingual in Thai & English.
- Ability to work on rotational shift including weekends and public holidays.
- Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: 1 year experience in call center or customer service role preferred.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
IC
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
