CRM Sr Advisory Solution Consultant Enterprise (Asia)

Overview

As a Solution Consultant for the Asia Enterprise segment you will play a pivotal role in helping large organizations across Singapore Malaysia Hong Kong Thailand and the Philippines accelerate digital transformation and enhance customer engagement through innovative CRM solutions. You will partner with Sales Product Management and Executive Leadership to deliver technical expertise and strategic guidance throughout the sales cycle. This role requires a deep understanding of enterprise priorities compliance requirements and regional business dynamics.

What Youll Do

As an Enterprise Solution Consultant you will leverage your technical and domain expertise to develop position and deliver product-specific solutions during sales engagements while supporting quarterly and annual sales objectives for your region.

Key responsibilities include:

• Partner with Sales as a trusted technical advisor and domain expert to support CRM solution sales for enterprise accounts across Asia.
• Lead discovery workshops tailored to enterprise needs uncovering challenges such as customer lifecycle management partner engagement operational visibility and omnichannel experiences.
• Deliver compelling product demonstrations that showcase how our solutions align with digital transformation strategies and enterprise modernization initiatives.
• Respond to technical and product-related inquiries from enterprise customers partners and internal teams ensuring alignment with regional data privacy laws and compliance standards (e.g. PDPA in Singapore Malaysia and Philippines; Hong Kongs Personal Data Ordinance).
• Collaborate with Product Management to provide feedback on enhancements that address unique enterprise needs such as integration with ERP systems advanced analytics and AI-driven workflows.
• Share best practices and reusable assets with peers to improve team efficiency and effectiveness in enterprise-focused engagements.
• Stay informed on competitive landscape and regulatory changes including emerging technology trends and enterprise compliance requirements across Asia.
• Represent the company at enterprise events including regional technology forums leadership summits and industry trade shows.

Qualifications :

What Were Looking For

To succeed in this role you should bring:

• CRM Expertise: Deep hands-on experience in CRM and customer experience with strong knowledge of service sales lead & opportunity management.
• AI Integration Mindset: Ability to leverage or critically evaluate AI in workflows decision-making and problem-solving within CRM contexts for enterprise use cases.
• Enterprise Experience: Proven track record engaging with large organizations across Asia.
• Regulatory Knowledge: Familiarity with regional compliance frameworks such as PDPA (Singapore Malaysia Philippines) Hong Kongs Personal Data Ordinance and local invoicing/tax standards.
• Communication Skills: Exceptional ability to translate complex technical concepts into clear business-oriented language for senior enterprise stakeholders.
• Analytical & Problem-Solving Skills: Innovative thinker with a focus on process improvement and delivering customer-centric value.
• Collaboration: Proven ability to work effectively in cross-functional global teams.

Experience:

• 7 years in pre-sales solution consulting or sales engineering.
• Proficiency with ServiceNow or similar cloud-based platforms.
• Experience working with Product Management Marketing Partners and Professional Services.
• Territory Management: Skilled in pipeline building and partnering with Sales to drive execution excellence.
• Flexibility: Willingness to travel across Asia as needed.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. 

Remote Work :

No

Employment Type :

Full-time