Product Operations Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Product Operations Specialist you will independently manages key operational workflows across bug triage operational requests documentation localization and release coordination. You will advise stakeholders on product usage identify recurring issues and improve processes that reduce operational friction. This role requires autonomy ownership and deepening domain expertise.
Responsibilities:
- Owning daily bug triage across the Home domain assessing severity and routing issues.
- Owning and reporting on key operational metrics (e.g. TTFR SLA adherence backlog health).
- Identifying trends in recurring defects and propose improvements or fixes.
- Managing operational requests intake and enforce SLA expectations across stakeholders.
- Creating and maintaining SOPs documentation templates and FAQs.
- Coordinating localization workflows across markets vendors and engineering teams.
- Supporting mobile release management by maintaining calendars tracking progress and flagging risks.
- Reporting recurring issues to Product and Engineering and supporting upstream improvements.
- Supporting dependency management in the Home domain by clarifying missing details and flagging obvious timing or ownership conflicts in planning.
Qualifications :
- Experience: Around 2-4 years in Product Operations Program Coordination or Technical Support.
- Technical Aptitude: Comfortable using Jira Confluence Miro and working with API debugging tools (Charles/Proxyman) SQL and log tools to investigate patterns independently.
- Problem-Solving: Ability to identify root causes and recognize patterns suggesting solutions.
- Communication: Skilled at engaging cross-functional stakeholders and driving clarity.
- Collaboration: Works effectively with Engineering Product and regional teams.
- Operational Judgment: Ability to prioritize and manage multiple requests reliably.
Additional Information :
What we offer:
- A dynamic and challenging work environment.
- A company committed to developing you personally and professionally.
- A great working atmosphere with regular company and team events.
- A vibrant and international team committed to diversity and inclusion.
- Responsibility from day one in a fast growing and global company.
- Other benefits include free food health and dental insurance and learning and development opportunities!
foodpanda is operated by Delivery Hero Group (DH Group) - the worlds leading local delivery platform operating in 70 markets across Asia Europe Latin America the Middle East and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40000 people globally. Additionally Delivery Hero is pioneering quick commerce the next generation of e-commerce aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin Germany Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017.
In July 2024 Delivery Hero SE merged three of its market-leading food delivery businesses foodora and Yemeksepeti in Europe and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group and leading food and QCommerce delivery in 17 markets in both regions.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
