Client Adoption Specialist ( Japanese Speaking)
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
The Opportunity:
We are seeking a motivated Client Adoption Specialist to drive successful delivery execution and utilization of the Flywire solution for our partner institutions. This role is crucial for ensuring product adoption client success and maximizing partnership value.
This individual will work with Account Managers (AMs) to continuously improve and expand our client engagement to retain & maximise the value of these partnerships.
Key Responsibilities:
A Client Adoption (CSA) Specialist works closely with AMs throughout a clients lifecycle. They utilise client configuration & performance data to support Account Managers in understanding their accounts and to help realise an accounts objectives.
Both through onboarding and post-go live phases the CSA Specialist executes as part of wider account strategies designed to increase Flywires utilisation on campus. They help build strong initial product adoption and collaborate in business-as-usual to continue utilisation and overall success for each partnership. They effectively communicate with client stakeholders via engagements in-keeping with the Account Managers plan.
CSA Specialists have a thorough understanding of Flywire products and services. Through this and paired with in-depth account performance data they are able to identify additional ways that Flywire can serve campus partnership with the Account Management team they assist in ensuring the client understands the further success that can be achieved with the appropriate additional Flywire products and doing so the CSA Specialist will support the Account Manager by:
- Being subject-matter-experts in and executing on specific activities within a key account management strategy aimed at protecting and growing existing accounts
- Creating & maintaining materials to engage with clients and help realise new revenue opportunities
- Supporting Sales & Account Management to close new product opportunities which further unlock an accounts potential
Additional duties of a CSA Specialist include:
- Working closely with the Account Management team to provide a joined-up approach to client engagement with a consistent tone
- Accelerating product adoption through impactful onboardings
- Contributing to the creation of value-add client training content
- Ensuring client users are knowledgeable & confident when using Flywire products
- Contributing to the development and creation of payer facing resources
- Working with clients to ensure their payer-facing content & payer journey are optimised
- Supporting the development and delivery of lead generating webinars
- Be an active contributor to the development of the team providing on the ground insight
- Supporting the onboarding of new team members
Qualifications :
Heres What Were Looking For:
- Bachelors Degree in Business Communications or Marketing
- 2 years of experience in client or customer success and/or support
- This role requires the ability to communicate effectively in Japanese both written and verbal as it involves regular interaction with Japanese-speaking clients.
- Excellent written and verbal communication skills
- Be an engaging personable & confident presenter
- Strong attention to detail time management and organisational skills
- Excellent interpersonal analytical and planning skills
- Problem solving and project management skills
- The ability to work alone as well as part of a team
- Be accountable proactive & persistent. Always
- Experience in sales/account management in Higher Education Industry is helpful
- Salesforce experience is a plus
Additional Information :
What We Offer:
- Competitive compensation including Restricted Stock Units
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health Wellness Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your go-to person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity gender equality and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset and were excited to watch our unique culture evolve with each new hire.
#Li-Hybrid
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries. Today, weve digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 cou ... View more
