Lobby Porter
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Lobby Porter / Doorman is the crucial first and last impression of Orient Expresss exclusive guest experience embodying elegance and personalized service. This role provides a warm welcome and proactive assistance ensuring seamless arrivals and departures with unparalleled comfort security discretion and the highest standards of ultraluxe hospitality.
Key responsibilities:
Personalized Guest Welcome & Assistance:
- Deliver a genuinely warm and personal welcome to every arriving guest with an authentic smile.
- Smoothly open vehicle and hotel doors greeting guests by name and assist with discreet arrivals and departures.
- Expertly manage guest luggage ensuring prompt secure and meticulous transfer.
- Provide accurate hotel and local information leveraging extensive knowledge for guests.
- Proactively anticipate guest needs helping before any request.
Operational Coordination & Support:
- Maintain organized and fluid traffic at the hotel entrance managing vehicles efficiently and courteously.
- Collaborate closely with Front Desk Concierge and Security for a seamless guest experience.
- Ensure the main entrance and driveways are consistently pristine reporting any discrepancies.
- Remain vigilant for suspicious activity reporting concerns while upholding strict guest confidentiality.
- Coordinate all guest transportation requests efficiently ensuring impeccable punctuality and service.
Hotel Representation & Service Excellence:
- Represent the hotels brand through impeccable presentation professional conduct and a positive attitude.
- Learn guest preferences to proactively tailor services and deliver a bespoke experience.
- Continuously seek opportunities to offer assistance or enhance service often intuiting guest needs.
- Respond swiftly and courteously to all guest requests and situations exceeding expectations consistently.
Qualifications :
- Higher education in Hospitality Management.
- Minimum 2 years in a similar guest-facing role within a luxury or ultraluxe hotel.
- Impeccable personal presentation polished demeanor natural grace and elegant posture are essential.
- Excellent interpersonal skills.
- Fluency in English and in Italian are required.
- Passion for exceptional service strong anticipation skills and innate hospitality.
- High level of discretion professionalism and absolute respect for guest privacy.
- Good physical condition for luggage handling and extended standing.
Additional Information :
A competitive package (base salary and yearly bonus)
Medical Insurance integrating Collective Labor Agreement one and extended to the family
Ticket Restaurant
Annual leave
ALL - Heartist Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Porter Experience
- Customer Service
- Buffing
- Dealership Experience
- Cleaning Experience
- Detailing
- Manual Transmission Experience
- Maintenance
- Custodial Experience
- Power Tools
- Commercial Cleaning
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
