Customer Experience Specialist

This is an exciting opportunity to join our dedicated Experian Consumer Service team where every day you will make a positive difference to the lives of our customers.

Using your strong communication and written skills you will guide customers through their Credit Report and Score queries. Youll have the chance to impress every time by delivering an exceptional customer experience and in return will receive ongoing development and career progression opportunities.

You will also

• Support customers with queries through inbound telephone calls emails or our live webchat facility

• Complete an average of 25-30 customer calls per day

• Provide a great and memorable customer experience

• Understand regulatory requirements and remain compliant

• Continue to develop knowledge

Qualifications :

• Experience delivering an outstanding customer experience

• Experience working in a target environment

• A high level of resilience communicating with customers

• Preferable previous call center experience

We will teach you the rest with our fantastic training programme and ongoing coaching.

Further details:

• Start date - 19th Janaury with face to face interviews during December

• All roles will begin with initial 6 weeks of classroom-based training running from 09:00AM - 17:30PM at our office in NG2. 

• Follow completion of training this will move to a hybrid working model with 2 days per week in the office (Monday and Tuesday)

• Rotational shift pattern Monday - Saturday (8am/7:15pm)

• Internal Grade: G

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Remote Work :

No

Employment Type :

Full-time