Customer Support Representative
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking highly motivated Customer Support Personnel to join our dynamic team. As Customer Support Personnel you will be responsible for providing exceptional support to our customers sharing information of their account and escalation handling as needed. Your primary goal will be to build product expertise deliver outstanding customer experiences and collaborate effectively to drive resolutions with different departments within the project.
Job Responsibilities:
Act as the first point of contact for customers through phone and email.
Communicate professionally empathetically and efficiently in every customer interaction.
Facilitate communication between customers and internal departments.
Handle inquiries related to orders purchases billing and similar topics.
Identify and route each inquiry to the correct department.
Play a key role in ensuring a smooth and positive customer experience.
Qualifications :
Education: Bachelors degree or studies in Computer Science or a related field preferred but not mandatory.
Communication Skills: English B2 required. Must demonstrate excellent verbal written and listening abilities. Ability to effectively engage in conversations with North American customers including understanding common references slang and technical terms.
Team Collaboration: Willingness and availability to collaborate with Product Program Marketing and Engineering teams.
Customer Service Skills: Solutions-oriented mindset with a passion for customer experience. Must exhibit polished etiquette effective delivery and the ability to handle difficult customers with a positive approach.
Problem-Solving Skills: Strong analytical and logical troubleshooting skills. Ability to work under pressure in a highly flexible environment. Technical Tools Knowledge: Experience with Salesforce Confluence and Microsoft Office is preferred.
Availability for Onsite Work: Open to working onsite at North Point (Torre Krystal) facilities.
Time Flexibility: Preparedness to work flexible hours to meet the demands of varying shifts and customer needs
Additional Information :
This is an 100% onsite position in our Torre Krystal Facilities (Bogotá)
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
