Customer Reliability Engineer or Technical Specialist

Port Allen, LA - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

The Customer Reliability Engineer or Technical Specialist works on-site at a customer facility participating in activities with the customer to comply with the partnership agreement. The candidate makes independent seal and equipment evaluations selections and recommends with oversight from the account manager and/or regional engineer. Also they may lead one or more customer reliability personnel at a customer facility.

The candidate must be willing and able to travel as needed to support assignments.

Duties & Responsibilities

Reviews customer applications and makes specific recommendations.
Troubleshoots specific customer applications and analyzes evaluates and rectifies seal operation problems and failures.
Improves MTBR and reduces material costs.
Reduces inventory by establishing standards for reduction minimizing variances found in the physical inventory and optimizing inventory levels.
Communicates orally and in writing with customers company personnel and vendors providing counseling recommendations and technical assistance.
May include making both technical and commercial presentations to customers or management.
Assists and directs development of customer seal standardization programs.
Also assist developing inventory management programs that are to be implemented by customers.
Solves problems on existing installations pro-actively. Negotiates with customers and sales personnel regarding material changes or modifications of customer equipment seal or auxiliary equipment.
Help customers find and define productivity improvements obtained through seal upgrades.
Approves overall seal and component part design and materials proposals layouts installation assembly and detail drawings.
Prepares reports and recommendations to management and assist in development and management of partnership programs.
Devise and recommend new approaches to problems encountered in assignment.
Recommends new standards and procedures on design and manufacture of seal components.
Observes and reports field performance results; collects and evaluates data customers while working with local John Crane office and sales representative.
Additional duties as assigned

Qualifications :

Bachelors degree in mechanical engineering is preferred. High school diploma or equivalent required.
Experience with mechanical seals rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge.
Knowledge of labor reporting work order variances QAD MFG-PRO SAP or equivalent
Previous participation in continuous improvement activities including but not limited to Kaizen SMED and Lean activities or equivalent.
Strong knowledge of personal computers MS Office and machining practices.
Moderate level of understanding of the financial aspects of a manufacturing operation.
Capable of handling multiple priorities simultaneously in a high-stress environment.
Effective training leadership facilitation influencing negotiating and interpersonal skills.
Effective written and verbal business communications
Ability to complete tasks in a timely and efficient manner.
Ability to work flexible hours including weekends as needed to meet business demands.
Experience working in a diverse environment with a global company is a plus.

Additional Information :

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)

Remote Work :

Employment Type :

Full-time

The candidate must be willing and able to travel as needed to support assignments.

Duties & Responsibilities

Reviews customer applications and makes specific recommendations.
Troubleshoots specific customer applications and analyzes evaluates and rectifies seal operation problems and failures.
Improves MTBR and reduces material costs.
Reduces inventory by establishing standards for reduction minimizing variances found in the physical inventory and optimizing inventory levels.
Communicates orally and in writing with customers company personnel and vendors providing counseling recommendations and technical assistance.
May include making both technical and commercial presentations to customers or management.
Assists and directs development of customer seal standardization programs.
Also assist developing inventory management programs that are to be implemented by customers.
Solves problems on existing installations pro-actively. Negotiates with customers and sales personnel regarding material changes or modifications of customer equipment seal or auxiliary equipment.
Help customers find and define productivity improvements obtained through seal upgrades.
Approves overall seal and component part design and materials proposals layouts installation assembly and detail drawings.
Prepares reports and recommendations to management and assist in development and management of partnership programs.
Devise and recommend new approaches to problems encountered in assignment.
Recommends new standards and procedures on design and manufacture of seal components.
Observes and reports field performance results; collects and evaluates data customers while working with local John Crane office and sales representative.
Additional duties as assigned

Qualifications :

Bachelors degree in mechanical engineering is preferred. High school diploma or equivalent required.
Experience with mechanical seals rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge.
Knowledge of labor reporting work order variances QAD MFG-PRO SAP or equivalent
Previous participation in continuous improvement activities including but not limited to Kaizen SMED and Lean activities or equivalent.
Strong knowledge of personal computers MS Office and machining practices.
Moderate level of understanding of the financial aspects of a manufacturing operation.
Capable of handling multiple priorities simultaneously in a high-stress environment.
Effective training leadership facilitation influencing negotiating and interpersonal skills.
Effective written and verbal business communications
Ability to complete tasks in a timely and efficient manner.
Ability to work flexible hours including weekends as needed to meet business demands.
Experience working in a diverse environment with a global company is a plus.

Additional Information :

Remote Work :

Employment Type :

Full-time

Key Skills

Kubernetes
FMEA
Continuous Improvement
Elasticsearch
Go
Root cause Analysis
Maximo
CMMS
Maintenance
Mechanical Engineering
Manufacturing
Troubleshooting

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About Company

Smiths Group

Smiths Group is a global technology company that delivers solutions for the worlds evolving challenges. With a history spanning over 170 years, we operate across multiple sectors, including healthcare, energy, defense, and manufacturing. Our five divisionsJohn Crane, Smiths Detectio ... View more

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