Senior Technical Trainer, Amazon Leo

Leo is Amazons low Earth orbit satellite broadband network. Its mission is to deliver fast reliable internet to customers and communities around the world and weve designed the system with the capacity flexibility and performance to serve a wide range of customers from individual households to schools hospitals businesses government agencies and other organizations operating in locations without reliable connectivity.

We need a Senior Technical Trainer to lead global training delivery for our global consumer operations.
Youll build and scale training delivery operations globally working directly with support teams and vendor partners to ensure consistent service quality. Youll launch new training sites certify trainers and maintain quality standards.

The problems youll solve:
Training across different time zones and cultures to deliver consistent support
Ensuring quality standards through certification and ongoing audits
Identifying knowledge gaps through performance data before they affect customers
Scaling training delivery while maintaining quality as operations expand
Keeping curriculum current as products and technology evolve


Key job responsibilities
Training Delivery Leadership:
Lead and deliver technical training programs for support agents and field technicians across multiple international sites
Design and facilitate Train-the-Trainer programs to establish quality standards and knowledge transfer
Travel to global training sites to launch new support operations and monitor training quality

Vendor Management and Quality Assurance:
Manage and coordinate training delivery readiness with vendor partners
Conduct certification audits for trainers and ensure adherence to performance standards
Provide ongoing quality assurance and serve as escalation point for training quality issues

Content Development and Management:
Partner with product marketing and engineering teams to maintain and update curriculum as products evolve
Develop instructor-led training materials using content creation tools and blended learning approaches
Ensure technical accuracy while maintaining accessibility for diverse learner populations

Performance Analytics:
Analyze customer satisfaction and performance data to identify knowledge gaps
Track training effectiveness and ROI using learning management systems and analytics tools
Drive measurable improvements in support team performance

Cross-functional Collaboration:
Collaborate with L&D team subject matter experts and business stakeholders
Influence across multiple teams to drive training quality
Serve as thought leader for training best practices and scalable delivery models


Export Control Requirement:
Due to applicable export control laws and regulations candidates must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum.


About the team
Youll start your morning reviewing performance data with the learning and development team to spot training gaps. Youll spend time on calls with trainers across time zones conducting quality audits and providing feedback. You might be updating curriculum as features change. Youll also troubleshoot escalationswhen a training cohort isnt meeting standards you step in to diagnose and fix it.

- Bachelors degree or equivalent in Instructional Design Educational Technology Technical Training Design or a related field
- Experience in vendor management
- Experience managing large teams across multiple locations and languages
- Experience communicating and presenting to senior leadership
- 7 years of managing stakeholders in cross-functional project experience
- 8 years of experience in technical training delivery instructional design or technical support leadership
- Proven track record of delivering technical training programs at scale in high-volume environments

- Masters degree in a related field
- Experience in the tech industry or equivalent
- Experience with adult learning instructional design methods and best practices
- Experience working with Learning Management Systems (LMS) to track and measure training results and learning effectiveness
- Success managing global training delivery across multiple geographies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124500/year in our lowest geographic market up to $215100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.