Business Systems Analyst III-2

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Reporting to the Senior Manager - Financial Crimes Case Management the Senior Business Analyst will be responsible for the delivery of use cases in support of the Fraud Case Management Roadmap. The successful candidate must be a self-starter who is a skilled collaborator with strong communication skills and is able to think outside the box to drive innovation and efficiencies.

Specific deliverables and accountabilities include but are not limited to:

• Requirement manager for initiatives

• Control Partner documentation discussions and required documentation.

• Support business casing and analysis.

• Work with partners to ensure business teams can adapt to changes by:

• Documenting requirements processes & test scenarios

• Providing input testing track defects

• Providing input into Change Management plans

• Aligning operational readiness with program critical paths

• Monitoring post-implementation to ensure benefits are achieved.

• Stakeholder/Partner relationship building.

• Ensuring teams understand what net new processes may need to be introduced into a business group after the introduction of new case management features.

• Contribute to problem and event management efforts as needed working with team members to ensure the root cause is identified and a resolution is completed as quickly and efficiently as possible.

• Work with internal teams to identify critical success factors and integrate appropriate cost quality and risk mitigating strategies into project plans.

• Perform root cause analysis on key business problems to identify best possible solutions

• Focus on continuous improvement for existing processes looking for ways to simplify and maximize work efforts

Department Overview

Enterprise Protect consists of teams across North America whose mandate is to protect TD customers colleagues and shareholders from financial crimes and fraud. Collectively our businesses lead TDs enterprise-wide fraud cyber threat and technology risk strategies advance analytics capabilities and drive operational efficiency to improve governance oversight and collaboration between fraud management and other functions within the Bank. The Fraud Case Management team works within the Financial Crimes Response function of Enterprise Protect to support Fraud Management & Operations for TD Canada Trust MBNA and TD Americas Most Convenient Bank (AMCB).

Job Requirements

• 5-7 years relevant experience in a Business Analysis role

• Strong background in Fraud and Claims

• Experience developing and implementing opportunities driving change using Agile Lean or comparable change experience.

• Ability to communicate clearly and transparently; demonstrate due diligence and attention to detail.

• Strong experience in process mapping flows and requirements gathering.

• Ability to make an impact influence and achieve results with effective negotiation problem-solving and communication skills.

• Strong relationship management skills and the ability to work effectively in cross-functional teams as this role interfaces with a broad range of partners and leaders.

• Comfortable driving change and working with ambiguity.

• Working knowledge of change management techniques and practices.

• Working knowledge of Agile techniques and practices.

• Innovation creativity with strong critical thinking quantitative and problem-solving skills

• Proven time management skills with demonstrated ability to manage concurrent priorities.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):