Systems Administrator Operations Support Specialist (Intermediate) 10223-1511

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Provide troubleshooting guidance and assistance for audio-visual telecommunications and video conferencing systems across multiple channels.
Maintain system manuals training materials and process improvements; manage user access and validate system logs.
Support remote witnesses legal counsel and public users with technical orientation and application setup on various devices.
Liaise with third-party providers for equipment upgrades repairs and service performance to ensure timely resolutions.
Assist with system testing documentation and implementation of new technologies.
Maintain project inventory data in CMDB and update daily reports and dashboards.
Knowledge of AV hardware (projectors microphones speakers cameras AV processors and control systems - e.g. Crestron Extron).
Strong familiarity with video conferencing platforms and compatible hardware (Zoom MS Teams Cisco Webex and codecs).
Understanding of signal flow connectivity (HDMI USB network-based AV).
Understanding the basics of VoIP systems and PBX configurations.
Knowledge of network fundamentals (TCP/IP bandwidth requirements for video calls).
Experience with reviewing and validating system logs for troubleshooting.
Experience with perform system testing and document results.
Strong understanding of software/hardware upgrade processes.
Analytical thinking to diagnose technical issues quickly.
Ability to guide non-technical users through setup and orientation.
Clear verbal and written communication for training materials and user support.
Professional interaction with legal counsel witnesses and public users.
Experience in liaising with third-party vendors for repairs and upgrades.
Coordinating with internal teams for process improvements.
Strong knowledge of ITIL Framework (for managing incidents changes and CMDB updates).
Experience in maintaining inventory updating dashboards and reporting progress.
At least 2 years of Operation support

Criteria Ratings TOTAL TO 100

Technical Skills 30 points

Comprehensive knowledge of video conferencing technologies including ISDN TCP/IP and communication protocols.
Proficiency with major operating systems (Windows macOS iOS Android) and associated peripherals such as microphones speakers A/V processors and webcams.
Solid understanding of network infrastructure including LAN WAN routers and switches.
Familiarity with emerging trends in audio-visual and video conferencing technology.

Analytical and Problem-Solving Skills 25 points

Diagnose and resolve issues related to hardware software and network systems.
Troubleshoot system malfunctions and equipment failures.
Maintain reliable and efficient system operations.
Act as a quality control liaison between business users and vendors.
Support training sessions for video and audio equipment usage.

Communication Collaboration and Interpersonal Skills 25 points

Simplify and clearly convey technical concepts for non-technical audiences.
Collaborate with vendors and technical teams to troubleshoot and resolve issues.
Create and maintain training materials user manuals and documentation.
Deliver user demonstrations and provide support for video conferencing solutions.
Foster effective collaboration with management team members and external agencies.
Demonstrate tact diplomacy and discretion when engaging with judiciary and sensitive stakeholders.
Build strong collaborative relationships to ensure seamless service delivery.

Organizational and Prioritization Skills 20 points

Demonstrates strong organizational and prioritization skills
Efficiently manages multiple service requests and tasks
Skilled in coordinating updates and ensuring timely accurate communication
Applies industry best practices including ITIL frameworks and project management methodologies
Drives operational excellence through structured processes

and nbsp;

MUST HAVES:

Minimum 2 years of experience in audio-visual and video conferencing hardware and software.
Minimum 2 years of experience in incident management with strong knowledge of ITIL/ITSM frameworks standards and processes.
Minimum 1 year of experience in reporting dashboard creation and documentation.
Excellent communication skills (verbal and written).

DescriptionProvide troubleshooting guidance and assistance for audio-visual telecommunications and video conferencing systems across multiple channels.Maintain system manuals training materials and process improvements; manage user access and validate system logs.Support remote witnesses legal couns...