ItalianSpeaking Customer Advisor Advertiser Support (Onsite in Lisbon Portugal)

Location: Lisbon Portugal

Type: Fulltime Onsite

Department: Customer Experience / Advertiser Support

About the Role

Are you an Italian speaker passionate about technology customer service and digital advertising

Join our team in Lisbon supporting business advertisers who use a leading global socialmedia advertising platform.

This is the perfect opportunity to start or advance your international career in a dynamic fastpaced environment while enjoying life in one of Europes most vibrant cities.

Key Responsibilities

• Provide exceptional customer service in Italian via email chat and phone handling inquiries about advertising campaigns billing and account management.
• Diagnose and resolve technical and nontechnical issues quickly and effectively.
• Offer strategic advice for advertisers on campaign setup optimization and management.
• Clearly explain advertising policies and compliance guidelines.
• Accurately log all customer interactions in the internal CRM system.
• Stay up to date on the platforms advertising tools products and updates.

Working Schedule

• 5 days per week 8hours per day.
• Rotational shifts MondaySunday 07:0022:00.
• Flexibility within these hours is essential.

Requirements

Essential:

• Native or nearnative Italian (C2).
• Good English skills (B2 minimum).
• Strong customerfocus and empathetic communication style.
• Interest in online marketing and comfort with digital tools.
• Eligible to work in Portugal/EU or willing to relocate.

Preferred:

• Prior experience in customer service call centers tech support or digital marketing/sales.
• Familiarity with CRM tools like Salesforce or Zendesk.

Compensation & Benefits

Option1 Without Relocation

• Salary:1379gross/month (x12)
• Benefits:HealthInsuranceLifeInsuranceCareerGrowthPath

Option2 WithRelocation

• Salary:1050gross/month (x12)
• Benefits:FullpackageplusRelocationSupport

Relocation Package (for candidates relocating to Lisbon)

• Flight reimbursementupon arrival.
• Private room in a fully furnished modern shared apartment(with colleagues).
  • All utilities (water electricity internet gas) included.
• Airport pickupand arrival assistance provided.

Health & Wellbeing

• Private health insurance.
• Comprehensive life insurance plan.

Career Development

• Clear progression path:SeniorAgent .
• Fully paid training before project start.

Workplace & Culture

• Modern office in central Lisbon.
• International inclusive and supportive work environment.
• Regular team events cultural activities and celebrations.

Location: Lisbon Portugal

Mode: Onsite only