Director, Advisor System of Work
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Own the workflows and integration that let Bank growth plays runinside advisor practice - cleanly credibly and with measurable outcomes. Youll design how Bank capabilities plug into advisor systems of work and distribution systems so advisors get less friction and leaders get attribution they can trust.
Position Responsibilities:
Integration for each play: the Bank/Distribution handshake across workflow states required fields routing/ownership SLAs event definitions and error handling.
A reusableConnector Cataloguewith clear inputs/outputs SLAs and measurement points.
Play Integration Kitsthat Distribution Delivery Tech and Engineering can run with advisor-POV user story swim lane states & routing event map dashboards runbook and test scenarios.
Interlock governance: intake dependency & change-window alignment with Distribution; decisions/waivers log; deprecation schedule for bespoke paths.
Map the advisor practiceby segment/channel and locate minimal-change insertion points for Bank plays (practice-first platform-agnostic).
Design the workflow: define states entry/exit criteria routing/ownership and timeouts; specify how Bank triggers documents decisions and funding show up in advisor workflows.
Make launches measurable: specify event vocabulary and dashboards; validate on-time/in-full delivery.
Run the interlock: alignment with Distribution & Delivery; surface collisions decide waivers and keep change windows realistic.
Outcomes you own
Speed to live: decisioned plays reach advisor-runnable workflows in weeks.
Attribution integrity: 100% of launches meet measurement spec at go-live.
Advisor friction down: fewer steps faster time-to-first-touch lower re-work/handbacks.
Reliability & recovery: event on-time/in-full rates SLA adherence
How you lead
You simplify complexity make good trade-offs visible and keep decisions documented.
You lead through influence aligning multiple roadmaps without owning them and protect advisor time.
Required Qualifications:
10 years designingcross-org workflowsor integrations in financial services (e.g. Banks Brokerages MGAs/Firms Insurance)
Preferred Qualifications:
Proven delivery of SLAs that improved conversion or cycle time and stood up to audit.
Fluency withCRM/Advisor platforms(objects queues routing instrumentation) and measurement (IDs joints dashboards).
Clear plain-language spec writing; strong facilitation with Distribution Engineering Finance and Risk/Privacy.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
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About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Toronto OntarioWorking Arrangement
Salary range is expected to be between
$105750.00 CAD - $190350.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
