Team Leader Event Management ITDS
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Job Location:
Maastricht - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Whats in it for you
You will lead a dynamic and globally connected team that delivers impactful learning experiences across the DHL Group. This role offers the opportunity to shape the future of event management services contribute to strategic initiatives and manage a flagship learning facility. We offer a competitive salary performance-based incentives and a strong pension scheme. You will benefit from a wide range of employee benefits training opportunities and exposure to DHLs international network.
- Occasional Business travel to meet colleagues or attend conferences.
- A competitive salary bonus incentives anda strong pension scheme;
- A wide range of employee benefits;
- A wide range of training possibilities;
- Exposure to an international network;
- RCS Grade J
Interested Apply now by sending us your CV and cover letter.
This role requires a proven record of leadership and strategic impact in event management or a closely related field. Candidates should be prepared to provide concrete examples of business transformation strategy implementation business development customer diversification and innovation initiatives they have led. We also ask for professional references who can validate your experience and achievements (we will contact these references during the selection process).
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic
| DHL Finance Services B.V. Pierre de Coubertinweg 5 6225 XT Maastricht |
Team Leader Event Management - ITDS
The International Training & Development Services department (ITDS) Event Management is part of DHL Groups Corporate Center HR. We deliver high-quality learning experiences through seamless coordination of training events both virtual and in-person. Our services include training administration virtual production on-site hospitality large-scale global events and the management of dedicated learning centers. The GLEM team operates globally with hubs in Maastricht Kuala Lumpur and Germany and is responsible for the flagship DHL Learning Center in Bonn.
As Team leader Event Management you will lead a globally distributed group of professionals responsible for the end-to-end delivery of learning events across DHL Group. You will oversee operations drive continuous improvement and ensure strategic alignment with business needs. This role includes full responsibility for the operational management of the DHL Learning Center in Bonn ensuring it delivers premium learning experiences and meets ESG and financial reporting standards.
This position is part of the ITDS Management Team contributing to strategic decision-making and shaping the future of learning and development services across DHL Group.
You will play a pivotal role in implementing the ITDS Strategy 2030 with a focus on enhancing operational efficiency increasing stakeholder engagement leveraging technology and upskilling the team.
The position can be based in Maastricht (NL) or Kuala Lumpur (MY). Given the strategic importance of our stakeholder base in Bonn and our ambition to diversify our customer portfolio you will also be expected to travel occasionally to meet stakeholders in Bonn and across regions strengthening collaboration and ensuring alignment on strategic priorities.
How will you contribute to the success of DHL
Strategic & Operational Leadership
Design and implement the ITDS Strategy 2030 for Event Management
Lead a global team across multiple time zones fostering a culture of collaboration innovation and continuous improvement.
Oversee the DHL Learning Center in Bonn including resource planning marketing budgeting and service quality.
Service Delivery & Expansion
Ensure delivery of services including training administration virtual production hospitality and large-scale events.
Expand and evolve the Event Management service portfolio to meet current and future business needs.
Drive the diversification of the Event Management customer base proactively identifying and engaging new internal clients to ensure sustainable growth.
Develop and execute pricing mechanisms for Event Management products and services.
People Management
Lead a team of over 10 professionals across multiple locations.
Manage recruitment development performance and workload allocation.
Lead and inspire a diverse global team through periods of change fostering a culture of collaboration innovation and continuous improvement.
Demonstrate strong intercultural competence and the ability to work effectively across regions and cultures.
Learning Center Oversight
Manage the operations of the DHL Learning Center in Bonn ensuring high-quality experiences for internal and external participants.
Coordinate accommodation logistics and data management for ESG and financial reporting.
Performance & Process Management
o Monitor service delivery against SLAs KPIs and budgets; implement corrective actions as needed.
o Champion the adoption of digital tools data analytics and process automation to optimize event management and enhance service quality.
Source test and implement new tools and processes to enhance efficiency and service quality.
o Continuously benchmark against external providers and introduce innovative solutions to maintain ITDSs competitive edge.
Supplier & Financial Handling
Liaise with external vendors and ensure compliance with contracts and service standards.
Track and process invoices accurately and maintain financial records.
Support Controlling in resolving supplier and customer-related queries.
Stakeholder Engagement
Build strong relationships with internal stakeholders including SVPs EVPs and DHL Board Members.
Collaborate with the Business Development & Solutions team to design and implement strategies for expanding our service portfolio.
Collaborate with external service providers and internal departments such as Procurement Controlling and Certified.
Represent ITDS GLEM in global cross-divisional learning and communication initiatives.
Do you have what it takes
Education & Experience
Bachelors degree required; Masters degree or advanced certification in Hospitality or Event Management highly desirable.
At least 8 years of progressive experience in a global multicultural organization including a minimum of 3 years in a leadership role with direct responsibility for large-scale event management and business development.
Proven track record of leading complex high-impact projects and delivering measurable improvements in service quality customer diversification and financial performance.
Key qualifications and competencies
Demonstrated success in driving strategic transformation and innovation in event management or related fields.
Advanced stakeholder management skills with experience engaging C-level executives and board members.
Deep expertise in digital event management solutions data analytics and process automation.
Strong change leadership and intercultural competence with a history of building and developing high-performing diverse teams across multiple regions.
Fluent in English (C1); proficiency in German (B2) and additional languages is a strong advantage.
Key Skills
- Hyperion
- Acquisition
- Asset
- ABAP
- Basic
- Activex
