Exception Specialist I Onsite
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Job Location:
Ridgeland, SC - USA
Monthly Salary:
$ 15 - 16
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about making a difference in peoples lives Do you enjoy working in a service-oriented industry If so this opportunity may be the right fit for you!
Modivcare is looking for an experienced Exception Specialist to join our this role you will be responsible for the accurate fulfillment and approval procedures related to transportation service requests or reservations both before and after transport by utilizing internal and external resources and conducting outreach to members facilities clients and other stakeholders.
This role
- Ensures accurate trip data input and resolution according to service guidelines.
- Researches and resolves cases requiring further action such as benefit utilization verification waivers urgent trip requests pre-authorization denials eligibility mileage validation meals and lodging and level of service.
- Processes incoming and outgoing requests via fax mail email and web.
- Investigates trip-related issues to confirm actual utilization.
- Conducts outreach to medical facilities related to members transportation education and other needs.
- May lead or participate in other assigned projects or duties.
We are interested in speaking with individuals with the following
- High School Diploma required.
- Zero (0) plus years of experience.
- Or equivalent combination of education and/or experience.
- Excellent customer service and interpersonal skills.
- Ability to work independently and within a team environment.
- Strong ability to learn new technologies and follow complex processes.
- Proficient in reading writing and understanding English.
- Demonstrates strong problem-solving adaptability and organizational skills.
- Able to remain professional and composed under pressure.
Salary: $15 - $16.75/hr
Modivcares positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role the number of roles and the number of applications received. We encourage our prospective candidatesto submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities andencourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
- Medical Dental and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail hotel food restaurants car rental and much more!)
Modivcare is an Equal Opportunity Employer.
- EEO is The Law - click here for more information
- Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
- We consider all applicants for employment without regard to race color religion sex sexual orientation national origin age handicap or disability or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance please reach out to us at
Required Experience:
IC
Key Skills
- Experience Working With Students
- Google Docs
- Organizational skills
- Classroom Experience
- Data Collection
- Materials Handling
- Workers' Compensation Law
- OSHA
- Special Operations
- Team Management
- Experience with Children
- Supervising Experience
About Company
We bring quality patient transportation, meal delivery, remote patient monitoring, and personal in-home care to homes all across America at Modivcare.
