Service Desk Engineer

Trigent Software Private Limited

Job Location:

Gurgaon - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Expected to build knowledge and support the team.
Participate in Problem Solving discussions.
Assist in troubleshooting and resolving client issues effectively.
Collaborate with team members to enhance service delivery and client experience.
Document client interactions and resolutions to improve future support processes.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Service Desk Management.
Good To Have Skills: Experience with Service Desk Voice Support.
Strong understanding of client relationship management.
Ability to analyze and interpret client issues accurately.
Familiarity with ticketing systems and support workflows.

Additional Information:

The candidate should have minimum 0-2 years of experience in Service Desk Management.
This position is based at our Gurugram office.
A 15 years full time education is required.

Expected to build knowledge and support the team. Participate in Problem Solving discussions. Assist in troubleshooting and resolving client issues effectively. Collaborate with team members to enhance service delivery and client experience. Document client interactions and resolutions to improve f...