Sales & Service Manager Chatswood Chase

WHY JOIN ALO

Mindful movement. Its at the core of why we do what we do at ALOits our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat making their lives and their communities better. Thats the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

The Sales & Service Manager is a member of the store leadership teamwho deals withALOsbusiness and guest experience strategy in the store. This individual is passionate aboutbusiness targets salesguest experience and elevating talent to meetALOsguiding roles north star is pointed at ensuring thatguest experience in the store is exceptional.Duties require constant movement in and around the store including the sales floor and back ofhouse. When not activelyassistingguests this position takesinitiativeto perform other tasks as needed to keepstoreclean safe inviting andoperatingefficiently.

Sales & ServiceLeader

• Investigate and root cause sales opportunities partnering with the General Manager to escalate process or system gaps

• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching

• Continue to build the client relationship daily with our customers

• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store

• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team

Business Leader

• Represent the business in meetings and on conference calls in partnership with General Manager

• ReviewMonitorand partner with General Manager to manage the budgetreportingand other business data; including metrics ( Sell-Thru) and inform planning processes (e.g. quarterly business review and sales planning)

• Future planning workflow business needs to protectoptimalperformance

People Leader

• Ensure that the Sales Service and Community team exudesALOsmission andguiding principlesto effectively communicate to ourguestswho we are what we do and why we do what we do

• Leads a team through accountability continuous coaching on a regular basis development of talent and elevating effective communication throughout the Operations and Visual team

• Establish internal & external pipeline through succession planning and recruitment strategy

• Writes an effective schedule that prioritizes the best business strategy in partnership with the General Manager/Store Manager

Business Partner

• Oversees the execution of certain deliverables on theALOSales and Service Model protecting operational efficiency

• Collaborates and implement General/Store Managers vision and work cross-functionally with business partners as directed to support all-level organizational goals

• Demonstrate an ability to navigate the organization with a balance of business need and brand culture
  

Sales & ServiceLeadership Qualifications

• 3-5 years of retail or related industry leadership experience

• Working knowledge of MS Office (WordExceland Outlook)

• Extraordinary interpersonal and communication skills both verbal and written

• Agile with the ability to handle multiple tasks in a changing environment

• Independent work ethic time management skills and personal accountability

• Requires constant movement in and around all areas of the store

• Aligns with and embodiesALOsGuidingPrinciples

• Ability to lift push carry or otherwise move up to 50 pounds

• Ability to lift bend kneel climbcrawland/or twist and safely climb up/down a ladder

• Ability to stand and move for an entire shift

Sales & ServiceManager Schedule

To build a balanced schedule that supports the needs of the business and our teams we expect all full-time employees to be available for openingclosingand weekend shifts. All employees without exception are expected to be able to work during the companys Blackout period from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January)

As an Equal Opportunity EmployerALOdoes not discriminate against applicants or employees because of race color creed religion sex national origin veteran status disability age citizenship marital or domestic/civil partnership status sexual orientation gender identity or expression or because of any other status or condition protected by applicable federal state or local law.

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