Agency Sales Team Lead

Independent Agency Team Lead - Digital Media Sales

Accenture has an exciting opportunity for a people-oriented Sales Manager to guide mentor and inspire an incredible team of Agency Partner Managers within our clients digital media sales team.

You will have the opportunity to drive measurable outcomes for our client . Our clients ad solutions leverage our companys innovations and insights to find attract and engage intended audiences as they use our clients cutting-edge social media platform. Our team helps businesses build brand awareness increase product sales and much more.

This role involves coaching and developing a world-class team that takes pride in creating delightful customer experiences through focused sales plays and account management in a fun and enriching work addition to leading a team this role will also be challenged with developing programs to scale our operations solve customer problems upstream and grow the clients revenues by delivering a world-class customer sales experience to millions of customers.

As the successful candidate our customers and your team are your top priorities. You will mentor and coach a team of Agency Partner Managers to exceed customers expectations. You will proactively identify sales opportunities and improve team workflows. Success in this position requires exceptional people coaching and account management skills; analytical problem solving; a willingness to experiment; the ability to thrive in a dynamic team-focused environment; and a passion for helping clients and customers achieve results through revenue.

Responsibilities:

• Manage a high performing team of Agency Partner Managers focused on identifying new opportunities across the independent agency sector.

• Manage KPIs ensure deliverables are exceeded and revenue is achieved.

• Identify barriers and to improve productivity and success.

• Develop coach and manage your Agency team to ensure operational excellence.

• Identification of top talent and hiring in the interview process to build out and maintain a high performing Agency Partner Manager team.

• Focuses motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.

• Conducts one to ones with team members to assess performance against objectives.

• Carries out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement.

• Provides leadership support and development to members of the team and builds on the strengths of the team members that drive optimum performance.

• Oversees and manages the day-to-day operation and workflow of the team in an organised and efficient manner.

• Creates a learning environment to ensure that the transfer of knowledge and insight occurs.

• Acts as a point of referral for complex and escalated queries.

• Ensure that all client SLA targets are met including aspects of: Meeting Client SLAs Performance Management People Management Transition Management Other key roles (Recruitment Quality Management Policy communication etc.)

• Ideally a proven experience in team leadership of an Agency Sales team in the digital marketing space would be advantageous.

• Experience recruiting and hiring candidates for a high-performance agency account management sales team.

• Demonstrated experience forecasting new sales opportunities setting goals and monitoring sales activity.

• Ability to develop effective business relationships with all levels of internal and external management.

• Must possess strong oral written presentation and interpersonal skills.

• CRM experience or comparable sales force automation tool.

• Strong knowledge of technology / social media channels.

• Ability to identify and lead service improvement initiatives.

• Experience in handling escalations from both external clients and internal sales and support organisations within a contact centre / queue-based environment as a plus.

• Experience developing measuring and documenting improved efficiencies in workflow and system processes.

• Must be able to clearly identify goals communicate vision for the team and then deliver results.

• Excellent influencing skills and ability to work with key cross functional business stakeholders.

• Excellent customer service communication and interpersonal skills.

• Ability to remain calm and courteous in periods of stress.

• High energy passion and a good sense of humour.

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