Internet Sales Coordinator

Hoselton Auto Mall is looking for a highly motivated professional and enthusiastic Internet Sales Coordinator to join our team!

This is a great opportunity for those looking to get into the auto sales industry and to work with a great team that promotes work-life balance!

Schedule:

• This is a FULL-TIME opportunity (5-day work week - 40 hours/week)
• Rotating shifts are: 8am-5pm 9am-6pm 10am-7pm
• Rotating days off are: Fri OR Sat and every Sunday off
• Possibility to schedule around prior commitments with advancenotice

Compensation:

• Typical earning range is $45000 - $65000
• Hourly basepay plus monthly bonuses based on lead generation success
• There is no cap on the potential for earned bonuses!

What Does an Internet Sales Coordinator Do

• Communicate with customers via phone and internet to generate appointments for customers interested in purchasing or leasing a vehicle
• Professionally facilitate the processing of inbound sales calls
• Complete a daily work plan including follow up calls emails and customer satisfaction calls
• Keepup to date on current incentives specials promotions and product knowledge as necessary
• Meet appointment setting goals
• MaintainCustomer Relationship Management database
• Adhereto the National and State Do-Not-Call policies and procedures

Requirements:

• Call center with lead generation experience will be given preference but is not required
• Must be self-motivated and positive/enthusiastic; your success is directly tied to your efforts
• Must have exceptional verbal and written communication skills
• Ability to multi-task prioritize learn quickly and work with technology
• Should have basic computer knowledge/comfort with technology
• Bilingual (Spanish/English) is a huge plusbut not required
• Must be able to successfully pass a drug test

Why should you want to join our Client Care Center team

• We have a huge opportunity with 3 manufacturers plus a pre-owned store
• Dont worry if you dont have experience - if you are motivated and positive our team will help train and support you!
• Over 1500 opportunities each month
• Promotes work-life balance
• Well-structured organized and positive environment
• Supportive team and management
• Opportunity for growth within company including Team Lead role with department

Why Hoselton Auto Mall We offer......

• We have a great team and are growing!
• A fantastic work environment with state-of-the-art technology and TONS of opportunity for advancement!
• Generous Paid Time Off & Holidays!
• Medical insurance as low as$11/week dental as low as $4/week and vision as low as $1/week
• $500employer sponsored FSA benefit card
• 401(k) retirement plan (withprofit sharing & employer match)
• Group Life & Disability Insurances
• FREE Tickets to Amerks Red Wings & CMAC!
• Discounts on CARS Parts Service!
• See our Welcome to Our Family video here: Apply Now!
  

  POSITION SUMMARY

  The Internet Sales Coordinator is responsible and accountable for producing committed scheduled appointments between customers and dealership managers/sales consultants to achieve departmental gross profit and performance standards through dedicated specialized telephone activity while enhancing C.S.I. and sales volumes.

  DUTIES AND RESPONSIBILITIES

  • Answer and address incoming customer inquiries via telephone online chat and email
  • Schedule sales appointments
  • Professionally facilitate the process of internet leads and inbound sales calls
  • Complete daily work plan including but not limited to:
    • Lease renewal follow up calls
    • Manifest lists
    • Customer satisfaction calls
    • Chat requests
  • Understand and communicate current incentives specials promotions and product knowledge as necessary
  • Contact customers using management approved outbound phone scripts and customer contact lists
  • Update/collect customers name multiple phone numbers and email address from all incoming calls and input/correct information into appropriate databases
  • Maintain Customer Relationship Management (CRM) database
  • Perform other duties and responsibilities as needed

  EXPECTATIONS

  • Demonstrate a strong dedication to customer service
  • Adhere to the National and State Do Not Call policies and procedures
  • Adhere to Company Policies and Procedures including the dress code
  • Perform duties as workload necessitates
  • Maintain a positive and respectful attitude
  • Communicate regularly with supervisor about department issues verbally and/or in written form
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Consistently report to work on time prepared to perform duties of the position
  • Strive for harmony and teamwork within the department and between other departments
  • Communicate verbally and non-verbally clearly concisely and with enthusiasm in all interactions
  • Listen actively to understand others completely
  • General housekeeping maintaining a clean and efficient work area free of debris and clutter

  REQUIRED COMPETENCIES

  • Strong attention to detail
  • Organization and follow up skills
  • High motivation work ethic and enthusiasm
  • Professional appearance and attitude
  • Must be at least 18 years of age and eligible to work in the U.S.

  PHYSICAL DEMANDS

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand walk sit
  • Use hands to handle the phone computer mouse and keyboard etc.
  • Bend stretch and reach with arms and legs
  • Climb balance stoop kneel crouch
  • Talk hear and smell
  • Lift and move up to 20 pounds
  • Vision requirements include closeness distance peripheral depth perception and the ability to focus
  • Use physical and manual dexterity
  • Ability to sit for a long period of time in an office chair
  • Use computers and office equipment as part of their daily functions

  WORK ENVIRONMENT

  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • May be exposed to moderate noise (i.e. office machines computer printers and light traffic)

  
  Hoselton Auto Mall is an equal opportunity employer.