Customer Service Representative (Zendesk)
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Job Location:
Manila - Philippines
Monthly Salary:
PHP 42000 - 42000
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Job Highlights:
- Contract type: Independent Contractor
- Schedule: Must be available for any of the following schedules (Sydney Time):
Our client is seeking friendly resourceful Customer Service Representatives to provide fast helpful support by phone email and chat. Youll assist customers with queries cancelation and rescheduling while helping maintain high service standards.
Responsibilities
- Handle inbound calls emails and chats with professionalism and empathy
- Assist with cancelation rescheduling and appointment queries
- Access and update records in Zenoti (booking system)
- Escalate complex issues or manual bookings to a team leader
- Provide information about treatments policies and services
- Suggest process improvements to enhance service quality
- Stay up-to-date through regular product and policy training
Requirements
- 12 years of customer service or call center experience (voice support required)
- Fluent written and spoken English
- Strong problem-solving and de-escalation skills
- Has experience with Zendesk
- Familiar with Freshdesk HubSpot Service or similar platforms
- Experience with or willingness to learn Zenoti
- Reliable internet noise-cancelling headset distraction-free workspace
- Positive attitude and passion for great customer service
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
Required Skills:
Advanced proficiency in QuickBooks Online HR experience with an AU-based client/company Strong understanding of Australian bookkeeping practices including BAS Excellent communication and documentation skills Detail-oriented self-managed and highly organized Ability to proactively identify and solve problems Previous experience supporting trade businesses is a strong advantage Independent Contractor Perks Permanent remote role with a collaborative team culture Opportunity to make a meaningful impact on business growth and stability Access to backup support and documented processes for smooth operations Be part of a company that values proactive communication and reliability Immediate hiring ZR24527JOB
Company Industry
Architecture and Planning / Interior Design
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
