Product Manager III

Were a healthcare platform for humans designed for real life.Pocketpills is Canadas leading online pharmacy & medical care platform. Re-imagining healthcare to make it accessible affordable and built for people like you. Driven by our passion for innovation and customer-care weve designed a suite of digital care experiences that empower our members to take control of their health wherever life takes them. From coast to coast over 800000 Canadians trust Pocketpills to deliver their medication & ensure a healthcare professional is always just an arms-reach away.

dobelieve Canadians deserve a better way to manage their most important asset their health.

Discover the healthcare platform that feels Delightfully Human. With Pocketpills complete care is right in your pocket.

About the Role:

Were looking for aSenior Product Managerto lead the member-facing product experience from the moment a potential member begins signup through their activation into a treatment journey and beyond. This role is central to ensuring that every interaction issimple supportive and trustworthy helping members successfully begin treatments we offer today while also preparing for a pipeline of new treatments well launch in the future.

Youll be responsible forowning the end-to-end journeyacross onboarding treatment initiation renewals and ongoing engagement making sure each touchpoint drives member satisfaction adherence and long-term retention. You will partner closely with cross-functional teams (Clinical Operations Engineering Design and Marketing) to build experiences that balancesafety compliance and delight.

Key Responsibilities:

Own Treatment Journeys

• Design and optimize flows that guide members seamlessly from signup to successful treatment initiation across current offerings.
• Continuously monitor journey performance and identify opportunities to improve conversion adherence and satisfaction.
  
  

Launch New Treatments

• Build scalable frameworks for onboarding and activation that can be extended to support a growing pipeline of treatments.
• Partner with clinical and operational teams to ensure new journeys are safe compliant and easy to adopt.
  
  

Simplify Onboarding & Activation

• Reduce friction and drop-offs by making medical operational and regulatory requirements transparent and user-friendly.
• Introduce best practices for user guidance progressive disclosure and support during sign-up and onboarding.
  

Enhance Ongoing Member Experience

• Improve how members manage their treatments handle renewals and interact with care teams.
• Design systems that proactively support adherence renewals and engagement over time.

Data-Driven Improvements

• Define and own KPIs around acquisition activation adherence and retention.
• Use experimentation (A/B testing funnel analysis) and user insights to guide roadmap decisions.
• Build frameworks to measure success and iterate quickly.

Cross-Functional Collaboration

• Partner with Engineering and Design to deliver thoughtful member-first product experiences.
• Work with Clinical and Operations teams to ensure treatment journeys meet medical and regulatory standards.
• Collaborate with Marketing to align acquisition messaging and onboarding experiences.

Voice of the Member

• Advocate for members needs in all product planning and decision-making.
• Bring insights from user research support feedback and analytics into product strategy.
• Ensure every treatment journey feels supportive trustworthy and human.

Requirements:

• 6 years of product management experience inconsumer-facing products ideally healthcare or other regulated industries.
• Demonstrated success improvingonboarding activation or consumer journeyexperiences.
• Stronganalytical and data-drivendecision-making skills; expertise with A/B testing and funnel optimization.
• Skilled communicator who can influence and collaborate withcross-functional teams.
• Proven ability to define productvision strategy and roadmapwhile driving execution.
• Comfortable working withcomplexity regulation and ambiguityin fast-growing environments.

Nice to Have:

• Experience inpharmacy telehealth or chronic condition management.
• Background inlaunching or scaling new product linesin healthcare or regulated sectors.
• Familiarity withcare delivery or patient engagement platforms.

Benefits:

Join our team and enjoy a benefits package designed to support your health and well-being including dental and vision care as well as extended health care coverage. We provide disability insurance for added security and life insurance to protect your loved ones. To promote work-life balance youll receive paid time off including vacation days. Additionally we offer a Group Retirement Savings Plan (GRSP). Experience a workplace that truly cares about you!

The annual compensation is based on a number of factors and may vary depending on job-related knowledge skills experience and alignment to the market.

Pocketpills is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require accommodation through any stage of the recruitment process please make them known when contacted and we will work with you to meet your needs.

Required Experience:

IC