Sr. UX Researcher

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc. leveraging the latest technologies to build industry leading digital solutions for our customers and over 1.5 million connected assets worldwide our teams use data technology advanced analytics telematics and AI capabilities to help our customers build a better more sustainable world.

Job Summary:

As aSeniorUX Researcher this position will drive the complete research process and collaborate closely with cross-functional counterparts in Product Management Design Web Development Marketingand Engineering to influence key strategy and execution decisions. The research will be instrumental in defining next-generation products spearheading a customer-centered decision-making process anddevelopthe most useful and usable product and service experiences for a global audience.

This position will conduct independent research analyze real user behaviorand work with User Interface Designers Product Managersand Engineers to improveand developour product and service work spans across all products and services and this position is encouraged toidentifynew opportunities for user experience improvements. The position will strive to connect userswith Caterpillar products and services makingthat connection intuitive and accessible.

What You Will Do:

• Partner with designproduct/servicesand marketing colleagues to understand business needs and designappropriate researchstudies to generate focused insights.

• Design and conduct user research studies including surveys in-depth interviews field studies focus groups and concept/prototype testing.

• Foster collaboration with designers product and service managers marketersand sales to translate insights into actionable recommendations that inform execution.

• Work in partnership with other researchers and organizations (e.g. data analytics) to create comprehensive and coordinated research strategies that triangulate data fromdifferent sources/methods to develop recommendations.

• Cleverly deliver research findings with strong recommendations.

• Collect and analyze user behavior through server logs online experiments (A/B testing) benchmark studies lab studies surveys etc. to understand how users experience online searches.

• Work with designers product and service managers engineers and research managers to prioritize research opportunities in a fast-paced rapidly changing environment.

• Identifyand prioritize research questions based on analysis of existing product and service designs business needs project goalsand risks.

• Communicate results and opportunities in clear concise and compelling ways to all levels of management.

• Drive impact as measured by changes to the product and service design and development roadmap.

TheDigital Technology & DistributionDivision is leading Caterpillar and our industryinthe utilization of data analytics innovation digital channelsand techniques to drive profit create more efficient revenue growth unlock new revenue streamsand provide more durable competitive advantages for the business through unexpectedly great experiences for our customers.

What You Will Have:
Creativityand Curiosity:Knowledge of the approaches tools and techniques for promoting creative original thinking andtheability to apply it to a variety of business situations.
Decision Making and Critical Thinking:Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Web Software Design: Knowledge of web software design; ability to design developmaintainand enhance web-based or web-enabled software.
Human-Centered Design (HCD):Knowledge oftheHuman-Centered Design modelprinciples and concepts; ability to understand the perspective of people who experience a problem their needs and provide them with a solutionthattruly meets their needs effectively.
User Experience Design:Knowledge of user experience design tools techniquesand approaches; ability to design applications that are valued positively perceivedand used by clients.
User Interface Design:Knowledge of activities practices deliverablesand considerations; ability to design effective graphic user interfaces forthedelivery of information to the clients desktop workstation.

Considerations For Tom Candidates:

Required Qualifications:

• Abachelorsdegree in Market Research Anthropology Psychology Sociology Cognitive Science Information Scienceor related fieldor equivalent practical experience isrequired.

• Requires relevant work experience including experience integrating user research into product and service designs and design practices.

• A strong portfoliodemonstratingpast work experience deliverables and the ability to extract actionable insights from qualitative data.

Desirable Qualifications:

• A balanced understanding of strategy research and interaction isa mustfor the role.

• Must be able to thrive in a fast-paced collaborative team-oriented cross-functional environment.

• Experience conducting customer research in an applied setting.

• Strong command of quantitative behavioralanalysisand statistics.

• Experience using standard market research tools.

• Strong in both physical and digital customer research.

• Excellent working knowledge of statistics and the principles of experiment designisdesired.

• Excellent interpersonal communication and collaboration skills.

• Ability to create compelling presentations and confidently convey insights and design solutions through storytelling across all levels.

• Familiarity with quantitative methods is preferred.

• Desirable isflexibility/adaptability(ability to change direction based upon team and stakeholder consensus).

The preferredlocations areChicago ILPeoria ILDallas TX or Denver CO.

What You Will Get:

Working with a Fortune 100 leader you can build your career on a global scale and take advantage of development opportunities with emerging technologies. Weve created an inclusive environment for you to explore your passions make an impact and do the work that really matters. Join Us.

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities duties and effort required of employees assigned to this job. At the discretion of management this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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