Customer Experience Specialist
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
What You Will Do to Succeed
- Deliver a proactive responsive and human-centred service aligned with our Customer Experience strategy.
- Take ownership of customer interactions and make decisions that prioritise whats right for the customer.
- Coordinate learning event logistics order processing and reporting.
- Support onboarding journeys to ensure a smooth and engaging experience.
- Identify opportunities for upselling or cross-selling in collaboration with Sales and Customer Success teams.
- Maintain accurate data in our platforms (e.g. D365) and monitor shared mailboxes.
- Collaborate within a high-performing service pod and across global teams.
Qualifications :
What Were Looking For
- Fluency in Polish and strong English skills (minimum B2 level).
- Excellent communication and organisational skills.
- Ability to work collaboratively and adapt to change.
- Experience in customer service or a similar role; familiarity with CRM systems is an advantage.
- A proactive mindset and commitment to delivering outstanding customer experiences.
Additional Information :
What We Offer
- Hybrid working model (Lodz office).
- Opportunities for professional growth and development.
- A supportive collaborative and innovative work environment.
- Full-time employees receive 20/26 days of
paid annual leave plus up to 14 days of public
holidays observed nationally - Anniversary day off 2 days gift of time for causes that mean something special to you
- Private Medical Insurance
- Multisport Card
Everyone is welcome at Insights. Were dedicated to creating a space where you belong that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.
Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning we will continue to foster the connections that matter to build a more inclusive culture.
It is in our nature to nurture. We have developed an organisation which puts care for our people inclusion belonging and wellbeing at the heart of our approach. Were strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.
We love learning. We want to be better tomorrow than we are today and were up for the journey. Unapologetically human undoubtedly individual. Colourful to our core.
Read more about inclusivity at Insights via the vacancy page on our website: Work :
No
Employment Type :
Full-time
Key Skills
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- Baan
- Customer Service
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- ABAP
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About Company
Insights is a Learning and Development company which aims to change the world through the power of self-awareness. Our core purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything they do. Like any b ... View more
