International Technical Support
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Are you interested in significantly advancing and supporting electrification at Bosch Home Comfort Group Perhaps you are already familiar with heat pumps ventilation units control technology and system solutions with hydraulic superstructures Or you just want to turn the page of your professional career and try out something new Then join our team.
Your tasks & responsibilities
- You will have daily contact with both Bosch colleagues from other departments and internal customers to provide technical support for Bosch Electric Solutions portfolio with special emphasis on heat pumps.
- The basis for your work will be market requests coming into our internal ticketing system; tracking progress finding answers and communicating continuously with the customer along the way.
- Your main focus will be North region/markets and the Liquid/Water and Exhaust/Air heat pump technologies.
- You will take responsibility for analysing technical problems in depth (root cause analysis) in close collaboration with various engineering functions quality lifecycle management etc.
- For more critical topics you will take the lead in defining field containment actions. You will also monitor the implementation of corrective actions.
- You will contribute with feeding our technical knowledge database with content as well as sharing updates with the regional technical support teams in regular info sessions.
- You may support with market product trainings and maintaining training rooms; monitoring installation of new appliances (done by ext. contractors) and overall improve training facilities in various ways.
- You may also be involved in testing SW update concepts/tools for our appliances as well as carrying out other tests when needed for solving open support inquiries.
Qualifications :
Required skills
- Education: Degree in an engineering field alternatively comparable professional experience.
- Language: Fluent in written and spoken English.
- You love problems (and to solve them)!
- You are: Structured and organised with good coordination skills.
- Above this you have throughout your life proven to be: Improvement-oriented highly responsible and proactive.
Preferred skills
One or more of the preferred skills below will be considered meritorious.
- Language: Fluent in written and spoken Swedish.
- Previous experience:
- Engineering function/field; technical development (hardware or software) or lifecycle quality or project management.
- Customer-focused area/interfaces/environments; Sales After Sales/Service marketing product management etc.
- Familiarity of agile-style work environments and corresponding tools/platforms such as Kanban boards in Jira.
- SAP experience.
- Familiarity/personal interest of working in a cross-functional international environment.
- Relevant professional communication experience is also a plus; both more formal written communication or team-internal collaborative style (such as conducting and moderating regular meetings).
- You have some sort of previous experience involving technical writing/documentation.
- Practical experience of heat pumps or refrigeration technology; either from conducting tests or from other practical work service or maintenance procedures of a heat pump.
Additional Information :
At Bosch we care for you our business and our environment. Our promise to our associates is rock-solid. We grow together into countless roles positions and opportunities and we are interested in developing the whole you not just the 9 to 5 you because life is all about balance.
At Bosch we celebrate you. Our people are what make us remarkable. Therefore we recognize your contribution with competitive salary packages collective agreements with unions occupational pension and other attractive benefits such as wellness contribution smart work flexible working hours Gym & Yoga classes at site. Lets not forget the sincere thank you for our employees contribution. Our success is your success. Lets celebrate together.
At Bosch we understand that everyone has their own focus in life whether it is about new professional challenges training and development or more time for family friends and hobbies whatever your goals are we are flexible. Let s strike a balance.
At Bosch we believe everyone is different and that is what we love. Get inspired by a cooperative open respectful and trustworthy workplace where you can be yourself and be enriched by the perspectives of our community around the globe.
Join us and feel the difference. #LikeABosch
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
