Content Creator and Communicator within Technical Support & Training
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Do you like to explain technology and make it more approachable to a wider range of people Perhaps for heat pumps contributing with increasing the know-how in the markets Through creating technical content and communicating important information to the markets we enable the continued electrification at Bosch Home Comfort Group! Sounds interesting Then join our team.
Your contribution to something big
- You will work as part of an international team consisting of both technical support colleagues and international trainers where your focus will be set on the informative more proactive side of technical support.
- Within Service Documentation you will support with creating and maintaining crucial documentation for the service organisation such as Service Manuals and Function Descriptions based on market needs and in a timely manner.
- Within Service Communication you will transform technical information available within the business unit to clear and actionable guidance for the service organisation such as International Service Information and troubleshooting articles.
- Your main customer will be the national service organisations and to gather input you will be in daily contact with your closest team members as well as plenty of Bosch colleagues from other departments (development project/teams quality department lifecycle management SW teams and various other engineering functions/teams).
- You will track/monitor the implementation of product changes and SW updates coordinate activities and ensure that you and your team members always keep the markets up to date.
- The type of information you will communicate to the markets will both stem from Lifecycle activities (e.g. quality-related containment and corrective actions and implementation of needed field actions) product improvements and various other information aimed at increasing the knowledge level about Bosch Electric Solutions complete range of products in the markets.
- Your orientation in this job will be set based on previous experiences and competencies meaning that your focus and responsibilities can be adjusted in quite a flexible way together with your closest co-worker (with whom you will form an operational tandem).
- In addition you will be responsible for maintaining and making uploads to the departments information platforms incl. sharing updates with the markets in regular info sessions.
- You may also take part in the running development projects in various ways e.g. through documenting serviceability checks and defining requirements as well as driving different process improvements.
Qualifications :
What distinguishes you
Required skills
- Education: Degree in an engineering field alternatively comparable professional experience.
- Language: Fluent in written and spoken English.
- Some sort of previous experience involving technical writing/documentation.
- Excellent communication skills preferably from relevant professional experience.
- You are: Highly structured and organised with excellent coordination skills.
- You strive at making things clear whatever you lay your hands on.
- You enjoy being in complex environments; most likely you are quite stubborn a passionate learner and maybe even rather creative
- Above this you have throughout your life proven to be: Improvement-oriented highly responsible and proactive.
Preferred skills
One or more of the preferred skills below will be considered meritorious:
- You are good at time management planning and can preferably also show case this ability through concrete work experiences.
- Familiarity of agile-style work environments and corresponding tools/platforms such as Kanban boards in Jira.
- Familiarity/personal interest of working in a cross-functional international environment.
- SAP experience.
- Previous experience:
- Engineering function/field; technical development (hardware or software) or lifecycle quality or project management.
- Customer-focused area/interfaces/environments; Sales After Sales/Service marketing product management etc.
- Previous experience with heat pumps ventilation units control technology or system solutions with hydraulic superstructures.
Additional Information :
At Bosch we care for you our business and our environment. Our promise to our associates is rock-solid. We grow together into countless roles positions and opportunities and we are interested in developing the whole you not just the 7 to 16 you because life is all about balance.
At Bosch we celebrate you. Our people are what make us remarkable. Therefore we recognize your contribution with
competitive salary packages collective agreements with unions occupational pension and other attractive benefits such as wellness contribution smart work flexible working hours Gym & Yoga classes at site.
Lets not forget the sincere thank you for our employees contribution. Our success is your success. Lets celebrate together.
At Bosch we understand that everyone has their own focus in life whether it is about new professional challenges training and development or more time for family friends and hobbies whatever your goals are we are flexible. Let s strike a balance.
At Bosch we believe everyone is different and that is what we love. Get inspired by a cooperative open respectful and trustworthy workplace where you can be yourself and be enriched by the perspectives of our community around the globe.
Join us and feel the difference. #LikeABosch
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
