IT Workplace & Business Support Manager

Position Summary

This position owns end-user computing and workplace technology service delivery for Sika Japan. Act as the countrys Business IT face to users ensuring reliable devices access printing and site technology and coordinating vendors and Infra-Tech/Corporate for any backend services. Drive SLAs adoption documentation and continuous improvement. This role does not own network/server engineering; it coordinates those with APAC Infra-Tech team.

Key responsibilities

• Workplace projects (as Business IT lead / Infra-Tech partner)
  • Lead the Business IT workstream for office relocation/opening/M&A integrations; project planning manage schedules user communications and vendor coordination for tech fit outs
  • Coordinate with Infra-Tech for network/ISP installation& replacement/Server backups & recovery/server-side tasks; track risks/issues and verify business outcomes
• Endpoint & workplace operations
  • IT hardware/device lifecycle management (provisioning deploy replace retire) using the corporate endpoint management platform (e.g. Intune/MEM) per Sika global standards
  • Validate new laptop models Windows new version rollout readiness
  • Printers/MFPs fax management system end-user telephony/PBX incident coordination (vendor-led)
  • Overall IT hardware purchasing and disposal process such as quotations PR creation fixed asset registration
• Service delivery & 2nd line support
  • Handle escalated tickets from 1st line; manage communications with users and handoffs to vendors/Infra-Tech when needed
  • Own hands/eyes on site when needed (e.g. supervising a vendor to rack a switch plugging patch cables following a change plan supplied by Infra-Tech)
  • Maintain high-quality knowledge articles and user guides
• Identity access & data stewardship
  • Design folder structure for file server setup access groups per approved requests or organization structure change
  • Coordinate data moves/clean-ups with Business; ensure approvals and audit trails
• Vendor & contract coordination
  • Day-to-day vendor management: providing instruction overseeing and optimizing relationships with suppliers to ensure efficient service delivery cost control and risk mitigation contract renewal or vendor assessment
• Risk compliance & audit
  • Ensure Workplace services comply with Sika policies/ICS/audits
  • Track vulnerability remediation status for endpoints; raise/monitor server items with Infra-Tech and confirm closure with the business

Qualifications :

Qualifications

• Bachelors degree in information technology and/or 
• 5 year work experience in Workplace/End-user computing/IT service delivery (in-house) including vendor coordination and ITSM/ITIL in at least 3 experience in a management role
• Proven experience in project management with the ability to lead multiple projects simultaneously
• Strong M365 basics printing/MFPs and end-user telephony coordination
• Working understanding (not engineering-depth) of Active Directory basic networking concept (IP VLAN WiFi)
• Project coordination skills for workplace projects such as office moves/openings and OS/hardware replacement.
• Excellent stakeholder communication in Japanese and English

Reporting line:

• Country/Area Business IT (dotted line to APAC Business IT)

Interfaces with:

Help Desk Infra-Tech (APAC/Corporate) Application teams Local vendors SIS/SikaNow.

その他の情報 :

シーカの一員となり輸送Eモビリティ家電自動車補修分野におけるイノベーションとエクセレンスの推進に貢献してくださいダイナミックな環境で技術的専門知識を活かしたい方にはスペシャリティケミカルのグローバルリーダーの一員となるエキサイティングな機会を提供します当社はチャレンジ精神旺盛で継続的な学びを求めている人材を求めていますイノベーションコラボレーション卓越性の追求を重視するチームの一員となりましょう

Applicants must have a valid work authorization in Japan. 

Remote Work :

No

Employment Type :

Full-time