Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Essential Duties & Responsibilities

Access Management:

• Manages Workday user-based and role-based security policies and permissionsto ensure appropriate access based on job responsibilities and tenant access

• Configures and manages domain and business process security policies and workflows ensuring alignment with organizational processes.

• Supports the setup of integration security for ISSGs (Integration System Security Groups) and ISUs (Integration System Users) to ensure Integrations run without dependency on named users for sustainability.

• Applies critical thought and deep knowledge of Workday security architecture including domain and business process security to all responsibilities.

• Understands and applies compliance standards and audit requirements related to system access and data security.

• Troubleshoot access issues and resolve security-related incidents promptly with a keen eye for downstream and/or cross-functional impacts.

• Understands event-driven role updates and workflow-based security implementations.

• Analyzes and interprets security requirements and translates them into system configurations.

• Applies consistent attention to detail for accurate role assignments and audit documentation.

• Effectively collaborates across teams to support internal and external stakeholders within I&T and across key functional areas of HR Finance Procurement and Budget aligning security with business processes.

• Conducts regular tenant management activities including maintenance windows tenant refresh planning and execution data scrambling authentication and proxy policy management and other activities in support of secure deployments and change control procedures across the ecosystem

Application Support Maintenance and Enhancement:

• Troubleshoots and resolves security-related issues for users in a timely manner.

• Documents security incidents resolutions and lessons learned to improve future processes and response strategies.

• Assists functional teams in implementing organizational enhancements while ensuring Workday security configurations remain accurate and compliant.

• Applies deep understanding of Workday system architecture and how security configurations interact with organizational changes.

• Thoroughly documents standards and applies familiarity with incident response protocols.

• Applies keen troubleshooting and diagnostic skillsfor resolving access and configuration issues.

• Effectivelycommunicates with end users to educate on security features and best practices.

• Analyzes and documents incidents for continuous improvement.

• Effectively prioritizes incoming requests across multiple platforms to manage updates track issues and maintain compliance.

• Coordinates and validates system updateswhile maintaining security integrity.

• Conducts routine security audits across all applications in the portfolio to ensure compliance assess risks and identify opportunities for continuous improvement.

• Regularly documents and maintains documentation related to processes maintains audit trails and ensures ongoing compliance.

Customer Service & Stakeholder Engagement:

• Facilitates regular Security Liaison Meetings provides regular training on security best practices and Workday security features to end users and stakeholders and regularly gathers feedback from users and stakeholders on system access usability and security workflows.

• Collaborates cross-functionally across I&T and the organization to support the secure implementation of security changes.

• Understands roles responsibilities and workflows of HR Finance Procurement Budget and IT departments.

• Responds to user requests and incidents related to access issues permissions and security configurations in a timely and professional manner.

• Familiarity with organizational change management and how cross-functional collaboration supports system security and compliance.

• Applies strong interpersonal and communication skills to convey technical information to non-technical stakeholders clearly.

• Partners effectively with other teams (Integration Reporting) to provide effective and efficient security solutions and to align security configurations with business goals.

• Documents stakeholder feedback and recurring issues to inform process improvements and enhance service delivery.

• Supports change management efforts by communicating the impact of security changes and system updates to affected users.

• Documents and shares knowledge effectively to support transparency and alignment.

• Collaborates with stakeholders to pilot new tools features or configurations that address evolving business needs and improve service delivery.

Third-Party Application Administration:

• Configures and manages user roles permissions and access policies across integrated third-party systems.

• Troubleshoot access issues handle user provisioning/deprovisioning and maintain detailed audit trails.

• Translates business requirements into secure compliant access configurations across multiple platforms.

• Collaborates effectively with HR Finance IT and Compliance teams to ensure consistent security practices.

• Maintains accurate and current role assignments and documents standard operating procedures with strong attention to detail.

• Conducts periodic access reviews and audits to identify risks and ensure regulatory compliance.

Innovation & Improvement:

• Stays on top of and applies current and emerging best practices tools and technologies (e.g. AI automation analytics) across Workday modules security frameworks and system integration to improve system performance and user satisfaction.

• Commitment tocontinuous professional developmentthrough certifications training and industry engagement.

• Understands user experience (UX) principles and how they apply to enterprise systems like Workday.

• Engages fully in Agile cadences and activities and applies Agile continuous improvement methodologies in system and process enhancements.

• Support Scrum Sprints release management and enhancements to help maximize the capabilities of systems by researching new functionality to support operational excellence.

• Ensures security set up for new features and functionality and troubleshoots the implementation process as it relates to security.

• Participates in communicating system changes and enhancements to the user community.

• Proactively recommends and implements enhancements to improve the user experience streamline access management and reduce manual effort.

• Leverages Workday updates and new features to introduce improvements that align with business goals and enhance security and compliance.

Supervisory Responsibilities

This position does not have direct management responsibilities but works collaboratively within the Technical Workday Support Team and with other departments. This position may oversee work quality training instruction and assignments and guide colleagues.

Required Qualifications

Education & Experience:

• Bachelors degree from an accredited college or university in Information Technology Computer Science or a related field.

• Three (3) plus years of experience in applications/systems administration including specific expertise with Workday Financials HCM and Payroll.

• Any equivalent combination of training education and experience that provides the required skills knowledge and abilities.

Preferred:

• Workday certification in WD Security Administration or Cross Application Certification strongly desired.

• Two (2) or more years of Workday Security experience.

• Experience with application security and access management auditing and optimization techniques.

• Familiarity with Workday tools such as OX2.0.

Skills & Knowledge:

• Advanced understanding of Workday application security model configuration and customization capabilities.

• Knowledge of auditing tools methods and best practices for monitoring system access and compliance.

• Proficiency in documenting standard operating procedures.

• Strong problem-solving skills with the ability to troubleshoot technical issues effectively.

• Excellent communication skills with a focus on collaboration and information sharing.

• Experience with JIRA and Agile Project Management Framework

Work Environment & Physical Demands

• Primarily office-based with hybrid work flexibility.

• Requires extended periods of computer use and occasional lifting of items up to 10 pounds.

• Fast-paced work environment with overlapping project deadlines.

Key Competencies

• Analytical thinking with a focus on security and access management auditing and optimization.

• Collaborative mindset with the ability to work effectively across diverse teams.

• Commitment to maintaining compliance security and data integrity while seeking opportunities to enhance the system.

• Adaptability to evolving technology landscapes and organizational needs.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.