Portuguese Speaking Customer Advisor

We are looking for motivated and reliable Portuguese-speaking Customer Support Representatives to join a fully remote team in Bulgaria. You will be part of an international healthcare-related project (brand name confidential) providing guidance assistance and solutions to Portuguese-speaking customers.

This is a perfect opportunity for individuals who enjoy helping people resolving inquiries and delivering high-quality customer service. Previous experience in customer support is helpful but not mandatory as comprehensive training will be provided.

This role is exclusively available to residents of Bulgaria and all the necessary equipment to perform your duties will be provided by the company.

Role Summary

As a Customer Support Representative you will serve as the main point of contact for Portuguese-speaking clients. You will provide accurate information assist with questions and issues and ensure every interaction is handled professionally and efficiently. Your contributions will play a key role in delivering excellent customer service and supporting the overall success of the project.

Responsibilities

• Respond to customer inquiries in Portuguese via phone email and chat with professionalism and care.

• Provide detailed and accurate information about products services policies and processes.

• Assist customers in resolving issues troubleshooting concerns and escalating complex matters when required.

• Maintain accurate records of all interactions in internal systems.

• Follow company procedures and quality standards to ensure consistent service delivery.

• Participate in ongoing training to stay updated on new policies tools and service practices.

• Offer suggestions for process improvements and enhanced customer experience.

Qualifications

• Fluent/native Portuguese speaker (C2)

• Proficient in English (B2 minimum) for internal communication and training

• Must currently reside in Bulgaria

• Strong verbal and written communication skills

• Customer-focused with patience problem-solving skills and professionalism

• Comfortable working with digital tools software platforms and CRM systems

• Able to work independently while collaborating effectively with a remote team

• Previous customer service experience is a plus but not required

What We Offer

• Fully remote role within Bulgaria

• All necessary equipment provided including laptop headset and accessories

• Competitive salary and benefits package

• Permanent employment contract offering job security

• Health and life insurance coverage

• Opportunities for performance-based incentives and bonuses

• Paid training and continuous learning programs

• Career progression opportunities including paths to senior team lead quality assurance or training roles

• Collaborative and inclusive international work environment

• Participation in workshops professional development and internal initiatives

Why This Role Is a Great Opportunity

This position offers Portuguese-speaking professionals in Bulgaria a stable and rewarding career in customer support. You will gain international experience work remotely from home and enjoy excellent benefits along with clear opportunities for career advancement. If you are enthusiastic customer-oriented and looking for a long-term role this is an ideal opportunity to grow your career.