Client Manager Hogarth Melbourne
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
ABOUTTHEROLE
We are seeking a proactive and solutions-focusedClient Manager to join our Client Delivery Chapter based in Melbourne. Reporting into an Account Director this pivotal role is accountable for managing Hogarths relationship with a world-leading beauty conglomerate encompassing a diverse portfolio of 37 iconic brands across makeup cosmetics skincare and haircare.
With an initial focus on nurturing established relationships within key brand divisions (Brand Leads to Senior Marketing Managers) you will act as a primary point of contact collaborating closely with internal senior team members and relevant Hogarth global teams. Your remit will expand to strategically manage these broad group relationships driving collaborative initiatives across multiple divisions and brands to ensure our services consistently meet the evolving needs of this dynamic and influential client.
This role requires assisting in providing strategic advice consultation and account planning. You will adopt a consultative approach deeply understanding our clients core objectives pain points and business needs to effectively drive the partnership forward while contributing to content and production roadmaps forecasting and planning.
WHATYOULLDO
As a Client Manager your core responsibilities will be centered onstrategic client partnership and cultivating robust relationships. With the support of the Account Director you will act as the primary point of contact for a world-leading beauty conglomerate building and nurturing trusted connections with key client contacts (from Brand Leads to Senior Marketing Managers). This involves confidently networking engaging both externally and internally with local and global Hogarth teams and embodying our company culture.
Crucially you will function as a Problem Detective deeply understanding clients current and future content needs to provide strategic advice and consulting helping them stay ahead of the curve. Youll leverage Hogarths local and global specialist expertise confidently communicate our business proposition and proactively contribute to creative output and innovative solutions ensuring clients recognize the tangible value you bring to their business.
Beyond relationship and strategy you will deliveroperational excellence and astute financial management. This includes contributing to the implementation of efficient and effective delivery processes overseeing day-to-day project decisions (such as estimates schedules and resourcing) and actively identifying opportunities for operational improvement. You will ensure timely responses to client inquiries and escalations manage regular Client WIP meetings and support the identification and allocation of specialist capabilities to overcome project challenges.
From a commercial perspective you willassist in identifying and unlocking revenue growth opportunitiesacross your client portfolio collaborate on optimising utilisation levels and profit margins manage client-specific write-offs and adhere strictly to Hogarths financial policies supporting business plan creation and budget understanding.
WHAT YOULL BRING
- Proven experience in a client-facing role (e.g. Client Manager Account Manager Relationship Manager) with a track record of effective stakeholder management.
- A dynamic action-oriented approach with a solutions-focused mindset and the confidence to lead contribute and constructively challenge.
- Operational awareness and a solid understanding of the content production process.
- A consultative approach with the ability to deeply understand client needs pain points and business objectives.
- Strong communication presentation and interpersonal skills with the ability to walk the corridors of our clients and build rapport.
- The capability to support future-focused workstreams by engaging relevant specialists.
- Curiosity about client businesses and a drive to find innovative solutions.
- Experience or strong interest in the beauty cosmetics or luxury brand sector is a significant plus.
- Ability to work collaboratively within a team and connect with local and global counterparts.
Diversity & Inclusion
Please contact if you need the job advert or form in another format.
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Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
We are the World Leaders in Creative Production, we produce advertising and marketing content for many of the world’s most famous brands.Hogarth was founded 10 years ago and has grown from a start-up to over 4,000 people, across 28 cities worldwide and is now part of the WPP family. O ... View more
