CCS Operations Leader
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
CCS Operations Leader
Job No: 677946
Newcastle Brisbane - Inner Suburbs & CBD Toowoomba Melbourne - Inner Suburbs & CBD Various
Permanent Full Time
Insurance
Pay Band 5
- Lead operational excellence across contact centres
- Flexible working options and career development
- Drive performance and customer experience
As a CCS Operations Leader youll manage contact centre operations to deliver exceptional customer experiences and drive efficiency. Collaborate with workforce planning performance optimisation and leadership teams to embed change and continuous improvement.
What Youll Do
- Deliver operational excellence across CCS contact centres ensuring high-quality cost-effective outcomes for customers and stakeholders
- Implement coaching strategies and share best practices to enhance team performance and customer experience
- Partner with Workforce Management to optimise planning and real-time operations for maximum efficiency
- Identify and lead continuous improvement initiatives to streamline processes and boost productivity
- Support recruitment onboarding and development of CCS specialists and leaders to build strong capable teams
What Youll Bring
- Minimum three years leadership experience in contact centre operations
- Proven ability to drive performance through coaching and change management
- Strong business planning problem-solving and analytical skills with a focus on operational excellence
- Advanced influencing and collaboration skills across diverse stakeholders
- Experience in recruitment and onboarding processes within large-scale operations
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation. To apply for this opportunity please submit your application directly via the link provided.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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Key Skills
- Problem Management
- ISO 9001
- Process Improvement
- Warehouse Experience
- Business Management
- Project Leadership
- IT Service Management
- Project Management
- Strategic Planning
- DoD Experience
- Clamp Truck
- Leadership Experience
