Lead eCommerce Product Owner

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc. leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide our teams use data technology advanced analytics telematics and AI capabilities to help our customers build a better more sustainable world.

Job Summary:

If you enjoy challenging and complex work have a strong desire to be a part of something new that will set the foundation for a best-in-class digital shopping experience at Caterpillar and want to work with a team passionate about eCommerce this is the opportunity for you.

Caterpillar is looking for an experienced eCommerce Product Owner to join our digital product management team within Cat Integrated Procurement (Cat IP) shaping the future of how we best support our largest this role you will be responsible for critical B2B eCommerce capabilities such as the Parts Catalog Order and Invoice transaction types. This includes the Punchout Experience Part Identification Shopping Cart and Checkout. You will be an advocate and bring passion and empathy for helping some of the hardest working people on the planet - Cat customers and dealers.

You will work closely with business partners and the global dealer network to drive a frictionless shopping experience. This will be accomplished by first seeking to understand our customers needs and workflow including voice of customer and performance analytics as well as our business objectives. You will then lead initiatives to translate those needs into compelling experiences to shape the agenda for the Product Team with the direct goal of increasing channel sales and customer adoption.

Your job is to help our customers do their job better - building a better world in the process!

What You Will Do:

• Manage the lifecycle of a product by leading multidisciplinary teams and providing vision on what is to be built domain knowledge and direction in alignment with Cats goals
• Take ownership for the success and quality of your product
• Manage complex initiatives with high value to the organization including prioritization roadmap definition and elaboration of epics and features
• Represent the customer interfacing and engaging directly with customers to develop deep understanding of their processes (triggers steps roles outcomes)
• Help frame and plan new opportunities - articulating the problem or opportunity to be addressed the impact and assumptions and risks to be considered/mitigated
• Build tight collaboration and understanding of stakeholder needs and business goals at times facilitating solutioning and brainstorming activities to transform broad ideas and concepts into clear goal alignment and desired customer requirements/experiences
• Lead definition of major experience elements - covering the logic structure skeleton and relationships of how an experience should come together

What You Will Have:

• Software Product Business Knowledge: Extensive knowledge of and experience with the business aspects and operation of a software product; ability to manage install base current uses future plans and product vision.
• Business Analysis: Extensive knowledge of business analysis and the set of tasks techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
• Software Change Request Management: Extensive experience of software change request management; ability to manage software product change requests from customers prospective customers vendors and internal staff.
• Effective Communications: Extensive understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
• Decision Making and Critical Thinking: Extensive experience of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Considerations for Top Candidates:

• Typically a four-year Bachelors degree preferably in computer science information systems marketing engineering or related field
• Expertise in digital product management user experience user research digital strategy or related function(typically 5 years)
• Understanding of eCommerce best practices digital consumer behavior and industry trends
• Superb communication presentation storytelling interpersonal and analytical skills
• Ability to work well within multiples teams including business/commercial partners portfolio product managers development and field facing arms of an organization aligning differing viewpoints and priorities & objectives along the way
• Strong accountability planning and organizational skills
• Ability to consider multiple variables of a decision and prioritize accordingly in a fast-paced environment
• Experience working in an Agile environment while simultaneously managing multiple priorities
• Experience managing projects using Product Management and/or Agile software tools such as Aha ProductBoard Azure DevOps
• Experience applying human-centered design lean innovation or design thinking methodologies(typically 2 years)
• Experience utilizing a variety of experience mapping techniques based on need (user story mapping object mapping (OOUX) assumption mapping etc.)
• Strong understanding of data analysis web analytics tools and eCommerce platforms along with the ability to translate data into actionable insights
• Good knowledge of Caterpillar policies standards procedures and a broad understanding of Caterpillars organization
• Domain expert in eCommerce
• Experience working directly with Corporate and Managed Accounts

Additional Information:

This position will have the option to be based out of our Chicago IL; Peoria IL Irving TX or Denver CO offices.

#LI

#BI (used to post on Built In Chicago)

What You Will Get:

Working with a Fortune 100 leader you can build your career on a global scale and take advantage of development opportunities with emerging technologies. Weve created an inclusive environment for you to explore your passions make an impact and do the work that really matters. Join Us.

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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