Associate Director, Product Owner

About this role:

Werelooking for a dynamic tech-savvy Product Owner to lead our Pendo platform strategy and executiondrivinginternaluser engagement improving UX and integrating withour CRM platform. This role sits at the intersection of technology user experience and business impact and is critical to enablingourSales teams tooperatewith clarity agility and scale.

Whatyoulldo:

• Own the Pendo platform: Manage vendorrelationship roadmap and day-to-day operations including guide creation user segmentation and platform optimization.

• Drive user engagement: Build and iterate in-app communications and guides that help users discover valuetake action and build momentum.

• Analyze user behavior: Leverage Pendo analytics to uncover insightsidentifyfriction points and inform UX improvements and product strategy.

• Improve UX across surfaces: Collaborate withUXproduct owners and business stakeholders to enhance user journeys and drive intuitive impactful experiences.

• Partner oncross-functionalpilots and initiatives: Partner with Sales Ops IT and Product teams toalign ongoals define requirements and deliver solutions that scale.

• Champion agility and innovation:Operatewith a no-limits mindset continuously seeking new ways to improve tools processes and outcomes.

• Support change management: Drive adoption through thoughtful communication training and enablement programs.

What you will need:

• 68years of experience in product management marketing technology or related roles

• Hands-on experience with Pendo or similar platforms ( Gainsight PX)

• Strong understanding of Salesforce and its capabilities

• Light development experience (e.g. HTML/CSS/JS) and comfort working with technical teams

• Proven ability to manage vendors and drive strategic partnerships

• Deep empathy for users and a passion for improving user experience

• Strong communicationskills and ability to influence across functions

• Experience working in Agile/Scrum environments

• Strategic thinker with a bias for action and experimentation

• Bachelors degreerequired

Whatyou willget:

• Competitive salary generous paid time off policy charity match program Medical Dental & Vision Plans Parental Leave Employee Assistance Program (EAP) 401K matching and more!

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Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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