Patient Services Associate (PSA) | 36 hours per week | Emergency Department

Minimum Hiring Wage:

Job Details:

A Brief Overview

Provides basic patient care under the direction of a licensed nurse. Performs a variety of clerical functions and tasks related to department specific needs. Provides high quality care to the following patient populations: Surgical Geriatric Medical/Surgical Adult Pediatric Obstetric Telemetry and are included but are not limited to those below for specified units. Care for the restrained patient and monitor for safety as directed by the licensed nurse.* Perform Bedside shift report and beginning and end of shift.* Utilize policies and procedures to keep patients safe from falls. * Assist in wound prevention and Hospital acquired pressure injuries. Is cost conscious in use of equipment and supplies. Adhere to safety practices for own personal protection i.e. infection control devices lifts gait belts eye shields gloves. Demonstrate accurate keyboarding proficiency and computer navigation skills. Demonstrate knowledge of basic math to calculate intake and output.

What you will do

• Answer patients call lights in a timely manner and addresses request or reports to co-worker to fulfill the request.
• Answer telephones and direct calls to appropriate staff.
• Maintain clean patient rooms and changes linens as appropriate.
• Deliver messages documents and specimens.
• Observe patients conditions measuring and recording intake and output and vital signs and report changes to professional staff.
• Maintain inventory of supplies based on unit routine.
• Proactively monitor patients for safety and communicate to licensed nurse the need for any monitoring devices (alarms).
• Consistently use patient safety devices.
• Document activities performed in the medical record in an accurate and timely manner.
• Greet visitors and callers to ascertain purpose of visit or call and direct them to appropriate staff.
• Facilitate admissions discharges and transfers in collaboration with other staff.
• Assemble clean sheet and tear down medical records.
• Operate office equipment such as: nurse call fax scanners photocopier computer system telephone system telemetry.
• Accurate and timely order entry.
• Perform various clerical and administrative functions such as ordering and maintaining an inventory of supplies.
• Perform quality checks on equipment i.e. crash cart transport monitor.
• Regular and reliable attendance.
• Performs accurate patient registration and verifies patietn information.
• Tracts and records unit census.

Qualifications

• Basic Telemetry course or within six months of hire Required
• Medical Terminology course or within one year of hire Preferred
• Completion of C.N.A. course (or complete within four months of hire date) Required or
• Completion of C.N.A course if currently in high school Required
• Health care experience within the past five years Preferred
• computer classes/experience Preferred
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.
• Knowledge of administrative and clerical procedures and systems such as word processing managing files and records and other office procedures and terminology.
• Knowledge of the structure and content of the English language including the meaning and spelling of words rules of composition and grammar.
• Knowledge of human behavior and performance; individual differences in ability personality and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Knowledge of the information and procedures to provide care.
• Being aware of others reactions and understanding why they react as they do.
• Actively looking for ways to help people.
• Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents.
• Giving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times.
• Monitoring/Assessing performance of self other individuals or organizations to make improvements or take corrective action.
• Adjusting actions in relation to others actions.
• Communicating effectively in writing as appropriate for the needs of the audience.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.
• Ability to manage multiple tasks at the same time.
• Ability to complete work functions with minimal errors and/or re-work.
• Ability to determine the order of multiple tasks.
• Knowledge of basic math to calculate intake and output.
• The ability to see details at close range (within a few feet of the observer).
• The ability to communicate information and ideas in speaking so others will understand.
• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem only recognizing there is a problem.
• The ability to listen to and understand information and ideas presented through spoken words and sentences.
• The ability to speak clearly so others can understand you.
• The ability to identify and understand the speech of another person.
• The ability to exert maximum muscle force to lift push pull or carry objects.
• Dependent Adult Abuse Mandatory Reporter - Iowa Department of Human Services within 120 Days Required
• Child Abuse Iowa Mandatory Reporter - Iowa Department of Human Services
• Certified Nursing Assistant within 120 Days Required

CNA required upon hire if in High School.

PSAs in the ED and other units on occasion may also be required to perform duties as specified in the PCT Job Description 98950.
PSAs in the ED and Women and family will be subject to all patient populations.

Emergency First Response and Choking within 90 days of hire.
Basic Dysrhythmia within 6 months of hire.
MOAB within 12 months of hire.

ED:
NIHSS and 8 Hours of Primary Stroke Education within 90 days of hire
HERT within one year of hire.

Benefits:

We are excited to offer an aggressive compensation and benefits package for qualifying positions which includes:

• Competitive base pay

• Matching retirement programs

• Health Dental and Vision plans

• Health Savings and Flexible Spending Accounts

• Employee discounts including car rental cell-phone plans

• Employer-paid Long-Term Disability Life and AD&D

• Paid time off (PTO)

• Education Assistance Program

• Employee Assistance Program

• Employee Referral Bonus Program

• Discounted cafeteria meals

• Paid Parental Leave

• Employee Service Recognition program

• Voluntary plans including: Life AD&D Short-Term Disability Critical Illness Accident Insurance and Hospital Indemnity

Great River Health and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.