HRO(Performance) MT

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Management Trainee/Assistant Manager Performance Management
This role is pivotal in supporting global performance management operations by ensuring compliance with performance policies coordinating international processes and enhancing the effectiveness of performance frameworks. The role is responsible for optimizing workforce performance systems ensuring accurate data and process management and driving the implementation of competency models to support business and talent growth globally.

Responsibilities.
Review Management:
Launch and track Annual Performance Review communications.
Executive Status Report-Sharing link to current Quarter data with Leaders.
Grant access to Smartsheet for new Leaders.
Update Management Assessment and Performance Business area Guides with new job titles.
Monthly updation of Management Assessment and Performance

Management & Governance:
Conduct regular audits for data accuracy and resolve discrepancies.
Support meeting with data driven insights for decision-making
Act as a control point for high-risk and escalations.

Ownership & SLA Management
Ensure adherence to service level agreements (SLAs) internal controls and standard operating procedures creation. (SOP).
Maintain documentation for audit readiness and reporting purposes.

Optimization:
Identify opportunities for automation and process improvement.
Drive initiatives to reduce manual errors and improve first-time-right performance.
Handle escalations or exceptions related to data transactions and coordinate corrective actions.

Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in HR Business or related fields (MBA good to have).
Proven experience in performance management operations with a strong background in leadership
Human Resource Management System experience.
Good communication skills in English both written and spoken
Willingness to work 5 days from office in client specific shift.
Preferred Qualifications/ Skills
Experience in ticketing tool like Service Now Zendesk etc is preferrable.
Proven ability to manage operations and coordinate with multiple stakeholders.
Strong leadership and interpersonal skills.
Analytical mindset with a focus on problem-solving.
Ability to manage multiple priorities and deliver under tight deadlines.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.